Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner in Northeast Ohio
We are a trusted managed IT service provider dedicated to delivering comprehensive technology solutions for small and medium-sized businesses. With over 25 years of experience in the industry, our team combines centuries of collective expertise to offer tailored IT support, cybersecurity, cloud solutions, and strategic consulting. Our commitment to core values like empathy, communication, and integrity has earned us a 97% customer satisfaction rate over the past five years. We pride ourselves on being more than just a technology partnerwe align our services with your business goals to ensure long-term success.Our local presence in Northeast Ohio, combined with 24/7 proactive monitoring and a team of 25+ skilled technicians, allows us to provide reliable, responsive support that minimizes disruptions and maximizes security. Through quarterly business reviews and transparent reporting, we maintain accountability while helping businesses grow without the burden of IT challenges.
Services
Managed IT
Cybersecurity
Cloud Solutions
Co-Managed IT
VoIP Phone Systems
Compliance as a Service
Details
- Year established: 1998
Highlights and features
- We offer 25+ years of experience in managed IT services for Northeast Ohio businesses
- Our team includes 25+ local technicians with 24/7/365 support availability
- We guarantee response times of 29 minutes or less for all service requests
- Our 97% customer satisfaction rate reflects our commitment to quality service
- We provide proactive network monitoring with quarterly business reviews for accountability
What people say
Measurable positive impact
Enhanced our business
Outstanding integrity
Improved communication levels
Reduced IT worries
Services
Managed IT Services
Our Managed IT Services provide continuous network monitoring and proactive maintenance to prevent disruptions. With 24/7 support from local technicians, we handle system updates, security protocols, and performance optimization. Our quarterly business reviews ensure your technology strategy aligns with evolving business goals while maintaining fixed monthly costs.
Cybersecurity Solutions
We offer comprehensive cybersecurity protection including real-time threat detection, breach prevention, and compliance management. Our Security Operations Center provides 24/7 monitoring while implementing multi-factor authentication and security awareness training. These measures protect against malware, phishing attacks, and data breaches through advanced SIEM/SOC technologies.
Cloud Solutions
Our Cloud Solutions enable secure data migration, backup, and disaster recovery with scalable infrastructure. We implement hybrid cloud environments and Office 365 migration while maintaining advanced security protocols. These solutions reduce hardware costs by 40% while improving collaboration capabilities for remote and hybrid work environments across Northeast Ohio.
Co-Managed IT
Co-Managed IT combines your internal team with our external experts to enhance technical capabilities. We provide NOC services, security monitoring, and strategic guidance while sharing responsibilities. This approach improves incident response times by 35% while offering access to specialized tools and 25+ certified technicians.
VoIP Phone Systems
We implement enterprise-grade VoIP solutions with seamless integration across devices and platforms. Our Allworx partnership delivers unified communication features including mobile integration, Bluetooth capabilities, and web-based administration. These systems improve business communication efficiency while reducing telecommunication costs by up to 60%.
People
Ralph Blanco
CEO
As CEO, Ralph Blanco leads ECMSI's strategic vision with over 25 years of experience in managed IT services. He focuses on aligning technology solutions with business growth while maintaining the company's core values of integrity and customer-centric service delivery.
Yvonne Blanco
Administrator
Yvonne Blanco oversees administrative operations with a focus on organizational efficiency. Her 20+ years of experience in business management ensures smooth internal processes while supporting the company's commitment to exceptional client service standards.
Dave Galioto
CIO
As CIO, Dave Galioto directs technology strategy and innovation. With 18 years in IT leadership roles, he specializes in cloud architecture and cybersecurity frameworks that protect client data while enabling digital transformation initiatives.
Mike Gallagher
Service Manager
Mike Gallagher manages service delivery operations with 15 years of hands-on IT support experience. He ensures rapid response times and service level agreement compliance while mentoring technicians in the latest ITIL best practices.
Shane Nesbitt
IT Consultant
Shane Nesbitt provides technical consulting services with expertise in network infrastructure and cloud migration. His 12 years of field experience help businesses implement customized IT solutions that improve operational efficiency and security posture.
Questions
What IT services does ECMSI offer for small businesses?
We provide managed IT services, cybersecurity solutions, cloud migration, co-managed IT support, and VoIP phone systems specifically tailored for small to medium-sized businesses in Northeast Ohio.
How does ECMSI handle emergency IT support requests?
Our 24/7 service desk responds to critical issues within 29 minutes or less, with remote technicians available to resolve urgent IT problems at any time.
What compliance frameworks does ECMSI support?
We offer Compliance as a Service for HIPAA, PCI-DSS, CMMC 2.0, NIST CSF, and FTC Safeguards through our specialized compliance management solutions.
How does ECMSI ensure network security?
We implement 24/7 threat monitoring, multi-factor authentication, security awareness training, and advanced SIEM/SOC services to protect against cyber threats.
What makes ECMSI different from other IT providers?
Our combination of local expertise, 97% customer satisfaction rate, and proactive approach with quarterly business reviews creates long-term technology partnerships focused on business growth.
