Business Details
27 Years
experience
Emergency
services
Your Trusted IT Partner in Northeast Ohio
Iconium Networks has been a strategic technology partner for small businesses since its founding in 1999. Our team of highly trained technicians, with over 40 years of combined IT experience, delivers proactive managed services that optimize network performance and minimize downtime. We specialize in cybersecurity solutions, including 24/7 network monitoring and security awareness training, to protect businesses from evolving digital threats. Our founder, Matthew Hutter, brings electrical engineering expertise and industry certifications from Microsoft, HP, and Citrix to develop scalable technology solutions.We prioritize predictable billing through managed services contracts, ensuring businesses avoid unexpected IT costs while maintaining compliance with HIPAA and other regulatory standards. Our NOC (Network Operations Center) provides real-time threat detection and priority support for MSP clients, establishing us as a trusted leader in northeast Ohio's IT services market.
Services
Managed Services
Security Training
IT Consulting
Backup & Recovery
Microsoft Office 365
Network Security
VoIP Systems
Wireless Solutions
Help Desk Support
Vendor Management
Details
- Year established: 1999
Highlights and features
- We offer 24/7 network monitoring with proactive threat detection
- Our team holds certifications from Microsoft, HP, and Citrix
- We provide priority support for managed service clients
- We implement HIPAA-compliant security solutions
- Our 40+ years of combined IT experience serves northeast Ohio businesses
Associations and certifications
- HP
- Microsoft
- Citrix
What people say
Brilliant and timely remote support
Great support for over 20 years
Rapid repairs and knowledgeable assistance
Exceptionally responsive and helpful
Professional and patient problem-solving
Services
Managed Services
Our managed IT services provide continuous network monitoring and proactive maintenance for small businesses. With 24/7 threat detection through our NOC, we ensure maximum uptime while implementing security protocols and regular system updates. Our team handles all aspects of network operations, from firewall management to data backup, allowing businesses to focus on core operations without worrying about technology failures or cybersecurity threats in northeast Ohio.
Security Training
Iconium Networks offers comprehensive security awareness training developed with leading cybersecurity firms. Our interactive 45-minute program educates employees on identifying phishing attempts, avoiding malware, and maintaining secure network practices. This training helps businesses protect sensitive data and prevent cyberattacks through practical exercises and real-world scenarios that address current hacking techniques and industry-specific security challenges faced by small businesses.
IT Consulting
Our certified IT consultants help businesses optimize their technology infrastructure for modern work environments. We specialize in designing hybrid network solutions that support both office and remote operations while managing vendor relationships and implementing cost-effective technology upgrades. Our team assists with system migrations, network redesigns, and resolving technical issues from previous IT providers to ensure seamless business operations.
Backup & Recovery
We create customized backup solutions that safeguard business data against system failures, cyberattacks, and accidental deletion. Our recovery systems enable rapid restoration of files and network functionality while implementing proactive monitoring to prevent data loss. Using advanced tools, we offer cost-effective hard drive repair and data recovery services that minimize business disruption and maintain continuity during technology emergencies.
Microsoft Office 365
Iconium Networks implements and supports Microsoft Office 365 environments that enhance business productivity through cloud-based tools. Our solutions include secure email platforms with spam filtering, document collaboration features, and remote access capabilities. We ensure proper configuration of Exchange servers and provide ongoing maintenance to maximize the benefits of cloud productivity software while maintaining security and compliance standards for northeast Ohio businesses.
People
Matthew Hutter
Chief Relationship Manager
Founder of Iconium Networks with electrical engineering background and certifications from Microsoft, HP, and Citrix. Specializes in developing technology solutions for small businesses while maintaining marathon running and home brewing hobbies.
Adam Gardin
Director of Operations
Former attorney turned IT professional with University of Michigan education. Serves as Chief Technical Architect and Operations Manager, solving complex technology issues for clients since joining Iconium Networks in 2013.
Carl Innocenti
Desktop Support Engineer
50-year IT industry veteran specializing in IBM systems support. Manages the west side location while providing hands-on technical support and customer service to businesses in Lorain and Western Cuyahoga counties.
Ryan Walker
Desktop Support Engineer
Lorain County Community College graduate with networking expertise. Supports local businesses with server maintenance, workstation optimization, and network device management while emphasizing customer satisfaction and system reliability.
Jacob LeQuyea
Desktop Support Engineer
Kent State University graduate specializing in computer security and forensics. Provides on-site technical support while enjoying outdoor activities and soccer in his personal time.
Questions
What IT services do you offer for small businesses?
We provide managed services, cybersecurity solutions, network security, Microsoft Office 365 implementation, VoIP phone systems, wireless network solutions, and 24/7 help desk support tailored to small business needs.
Do you offer emergency IT support services?
Yes, our managed service clients receive priority support during outages with 24/7 network monitoring and rapid response for critical technology emergencies.
How do you handle cybersecurity threats?
We implement advanced firewall protection, DNS spoofing prevention, spam filtering, and two-factor authentication while providing security awareness training to protect against evolving cyber threats.
What areas do you serve?
We primarily serve northeast Ohio businesses from our Solon and Lorain locations, supporting clients throughout Cuyahoga and Lorain counties with on-site and remote services.
Can you help with data backup and recovery?
Yes, we design custom backup solutions and offer data recovery services using cutting-edge tools to restore information from damaged drives at a fraction of typical industry costs.
Do you provide employee cybersecurity training?
We offer interactive security awareness training developed with leading cybersecurity firms, including 45-minute video programs that educate employees on identifying and preventing common hacking techniques.
