Business Details
22 Years
experience
Your Trusted IT Partner in the Twin Cities
Since 2004, Top Dog PC Services has built a reputation as a trusted IT partner for small and mid-sized businesses across the Twin Cities. Our approach centers on delivering tailored technology solutions without overselling, ensuring every recommendation aligns with our clients' specific operational needs. With expertise spanning managed IT services, cloud infrastructure, cybersecurity, and compliance, we serve diverse industries including healthcare, manufacturing, legal, and professional services.Our team of certified professionals combines technical proficiency with a commitment to transparency, offering 24/7 support and strategic guidance to help businesses maintain secure, efficient IT environments. By prioritizing long-term partnerships over transactional relationships, we've consistently helped clients overcome technical challenges while staying ahead of evolving industry demands.
Services
Managed IT
Cloud Services
Communications
Security
Compliance
Details
- Year established: 2004
Highlights and features
- We provide tailored IT solutions without overselling unnecessary services
- Our team holds industry certifications including GIAC Security Essentials and CISSP
- Specialized experience serving healthcare, manufacturing, and legal industries
- Proven track record maintaining secure IT environments since 2004
- Dedicated helpdesk support with proactive infrastructure management
What people say
Trusted IT partner
Industry-specific expertise
Reliable support
No overselling
Proactive maintenance
Services
Managed IT
Our managed IT services ensure optimal infrastructure performance through proactive monitoring, maintenance, and technical support. We handle network management, system updates, and troubleshooting for businesses across healthcare, manufacturing, and professional services sectors. Our certified technicians provide 24/7 helpdesk support while implementing strategic technology solutions that align with organizational goals and industry compliance requirements.
Cloud Services
We deliver comprehensive cloud services including private hosting, Office 365 support, and Voice over IP solutions. Our experts help businesses transition to cloud-based infrastructure while maintaining security and compliance standards. From initial implementation to ongoing management, we optimize cloud environments for scalability, cost-efficiency, and seamless integration with existing systems across multiple industry verticals.
Security
Our security services protect critical assets through email security, endpoint protection, managed firewalls, and virtual CISO solutions. We implement proactive threat detection systems and compliance frameworks tailored to healthcare organizations, legal firms, and manufacturers. Our certified security professionals conduct regular infrastructure audits and develop customized defense strategies to mitigate evolving cyber risks while maintaining regulatory compliance.
Communications
We provide hosted phone services and unified collaboration tools that enhance team productivity. Our communication solutions integrate seamlessly with existing IT infrastructure while supporting remote work capabilities. From implementation to ongoing support, we ensure reliable connectivity and scalable communication platforms that adapt to growing business needs across various industry sectors.
Compliance
Our compliance services help organizations meet industry-specific requirements including HIPAA for healthcare providers. We develop customized compliance frameworks, implement necessary technical controls, and provide ongoing monitoring to maintain standards. Our experts work closely with clients to document procedures, conduct staff training, and prepare for audits while maintaining operational efficiency across regulated environments.
People
Joe Malmberg
President
With over 15 years in IT, Joe Malmberg leads Top Dog PC Services as President. A Microsoft Certified Professional and GIAC Security Essentials holder, he specializes in strategic technology initiatives, network productivity improvements, and security infrastructure audits for small businesses across multiple industries.
Jordon Darling
Vice President
Jordon Darling brings 20 years of IT leadership experience as Vice President. Holding CISSP, CvCISO, and Microsoft certifications, he focuses on cybersecurity strategy and business growth. His expertise in guiding technology vision helps small businesses implement secure, scalable solutions tailored to their operational needs.
Jeremy Amacher
Helpdesk Supervisor
Jeremy Amacher supervises our helpdesk team with an Associates Degree in Computer Science and extensive Apple product expertise. With years of IT service experience, he prioritizes user-friendly solutions while managing technical support operations for diverse client environments across the Twin Cities region.
Paul Nelson
Service Manager
Paul Nelson leads our technical support team with 12 years of systems administration experience. A proficient Microsoft product specialist, he develops customized database solutions and ensures exceptional service delivery through his expertise in Windows Server, SQL, and Exchange environments for small business clients.
Bill List
Technician
Bill List provides hands-on technical support as part of our service team. With practical experience in IT infrastructure maintenance and troubleshooting, he contributes to delivering reliable technology solutions that address specific business challenges faced by our small and mid-sized clients in the Twin Cities area.
Questions
What industries do you specialize in?
We specialize in serving healthcare organizations, manufacturing facilities, legal firms, and professional services businesses throughout the Twin Cities area.
Do you offer 24/7 IT support?
Yes, our managed IT services include 24/7 helpdesk support to address critical technical issues whenever they arise for our clients.
How do you handle cybersecurity?
We implement comprehensive security solutions including email protection, endpoint security, managed firewalls, and virtual CISO services tailored to each client's specific needs.
Are your technicians certified?
Our team holds industry certifications including GIAC Security Essentials, CISSP, Microsoft Certified Professional, and SANS certifications across our technical staff.
How long have you been in business?
Top Dog PC Services has been providing IT solutions since 2004, maintaining our commitment to small business technology needs for over 19 years.
Do you offer cloud solutions?
Yes, we provide cloud services including private hosting, Office 365 support, and Voice over IP solutions to help businesses leverage modern infrastructure.
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