Business Details
50 Years
experience
Your Trusted IT Partner Since 1976
Aeros IT Group has been delivering specialized IT solutions since 1976, prioritizing personalized service over automated systems. Our team of certified technicians, with over a decade of average tenure, provides industry-specific expertise for businesses in construction, healthcare, manufacturing, and more. We operate without long-term contracts, offering month-to-month billing while maintaining accountability through rapid response times and proactive network optimization. Our approach combines cutting-edge technology with human-centric support, ensuring clients receive tailored solutions rather than generic templates.With certifications including CompTIA Network+, SonicWall Enterprise-class security, and CompTIA Security+, we deliver comprehensive IT management, cybersecurity, and compliance services across West Michigan. Our 48-year track record demonstrates commitment to evolving with technological advancements while maintaining the personal relationships that define our business model.
Services
IT Support
Cybersecurity
Compliance Assistance
Network Management
Help Desk Services
Email Security
Surveillance Systems
Access Control
Web Hosting
Disaster Recovery
Details
- Year established: 1976
Highlights and features
- No long-term contracts with month-to-month billing
- Certified technicians averaging over 10 years of tenure
- Industry-specific expertise across multiple sectors
- Proactive network optimization and 24/7 monitoring
- Compliance assistance for HIPAA, SOC2, and PCI-DSS
Associations and certifications
- CompTIA Network+
- SonicWall Certified
- CompTIA Security+
What people say
No IT issues
Quick response time
Highly knowledgeable
Great customer service
Proactive monitoring
Services
IT Support
Our IT support services combine certified expertise with personalized solutions. We offer rapid response times through documented network environments, ensuring technicians understand your unique infrastructure. With no entry-level staff, our Level 2/3 technicians resolve issues directly rather than escalating them. Remote support is included for equipment purchased through us, and we document all procedures for consistent service across our team.
Cybersecurity
We implement enterprise-grade security solutions including Endpoint Detection and Response (EDR), web content filtering, and threat hunting. Our certified technicians utilize Security Operations Center (SOC) capabilities and conduct regular employee training to prevent phishing attacks. Dark web scans and privileged access management ensure comprehensive protection against evolving cyber threats across West Michigan businesses.
Compliance Assistance
Our compliance services simplify HIPAA, SOC2, and PCI-DSS requirements through actionable strategies. We conduct gap assessments, develop security policies, and provide employee training programs. Our team offers audit preparation support and maintains documentation to ensure ongoing compliance without overwhelming clients with technical jargon or excessive paperwork.
Network Management
We design and maintain high-performance networks for businesses of all sizes. Our proactive optimization includes bandwidth balancing, dead zone elimination, and firmware updates without downtime. 24/7 monitoring tracks performance metrics while encrypted backups ensure configuration security. We also advocate with internet providers to resolve connectivity issues and negotiate rates.
Help Desk Services
Our help desk provides direct access to dedicated technicians who document your environment to prevent repetitive explanations. Certified staff handle third-party software issues including QuickBooks and CAD licensing. We maintain detailed procedures to ensure consistent support even when different technicians assist, with remote labor included in managed service plans.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT support including network management, cybersecurity, compliance assistance, and help desk services tailored to small businesses.
Do you require long-term contracts?
No, we offer flexible month-to-month billing with no mandatory contracts.
How do you handle compliance requirements?
We specialize in HIPAA, SOC2, and PCI-DSS compliance with gap assessments, policy creation, and audit preparation.
What areas do you serve?
We serve businesses across West Michigan, including Grand Rapids, Muskegon, Fremont, and Caledonia.
Are your technicians certified?
Yes, our team holds certifications including CompTIA Network+, SonicWall Enterprise, and CompTIA Security+.
How quickly do you respond to IT issues?
Our certified technicians prioritize rapid response times with documented network environments for efficient troubleshooting.
