Business Details
38 Years
experience
Emergency
services
Trusted IT Services in West Michigan
ICS Data has been delivering comprehensive IT solutions since 1988, combining technical expertise with personalized service. Our team of certified professionals specializes in managed IT services, cybersecurity, compliance, and cloud solutions tailored to West Michigan businesses. With over three decades of experience, we implement patented processes for proactive network monitoring and rapid issue resolution. Our ISO-certified methodologies ensure data protection through advanced encryption, access controls, and regular security audits.As a Microsoft Partner with SOC2 and HIPAA compliance, we maintain industry-leading standards while offering 24/7 support with guaranteed response times under 30 seconds during business hours. Our WOSB certification reflects our commitment to excellence in technology-driven business solutions.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Services
VoIP Systems
Compliance Services
Remote Support
Data Backup
Network Monitoring
IT Consulting
CMMC Certification
Details
- Year established: 1988
Highlights and features
- We offer 24/7 proactive network monitoring with guaranteed response times
- Our team holds SOC2, HIPAA, and CMMC compliance certifications
- We implement patented security protocols for data protection
- We provide customized IT strategies tailored to business growth
- We maintain Microsoft Partner status with 35+ years of local experience
Associations and certifications
- Microsoft Partner
- SOC 2
- HIPAA
- CMMC
- SBA WOSB Certification
What people say
24/7 support
Proactive monitoring
Expert compliance
Rapid resolution
Custom solutions
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance to prevent downtime. Certified technicians implement customized solutions for businesses of all sizes, ensuring optimal performance and security. Services include hardware upgrades, software updates, and 24/7 technical support with guaranteed response times.
Cybersecurity Solutions
Comprehensive cybersecurity protection featuring firewalls, intrusion detection, and encryption protocols. Our SOC2-certified team conducts regular vulnerability assessments and provides employee training to prevent phishing attacks. We implement multi-factor authentication and maintain HIPAA compliance for healthcare organizations.
Cloud Services
Scalable cloud solutions for data storage and remote access, including Microsoft 365 integration. Our services enable secure collaboration across locations with automatic backups and disaster recovery options. We offer migration assistance and ongoing optimization to maximize cloud efficiency and cost-effectiveness.
VoIP Systems
Hosted VoIP solutions with unlimited calling and advanced features like voicemail-to-email. Our redundant data centers ensure 99.9% uptime reliability. Services include number porting, custom feature configuration, and 24/7 technical support for business communication needs.
Compliance Services
Specialized compliance solutions for CMMC, HIPAA, and ITAR requirements. Our experts conduct security audits, develop policy frameworks, and implement control measures. We provide ongoing monitoring and documentation to maintain compliance with evolving industry regulations and government standards.
People
Carole Bos
Chief Executive Officer
Carole Bos leads ICS Data with over 30 years of technology industry experience. She drives strategic growth while maintaining the company's commitment to exceptional client service and technical excellence.
Aaron Shonamon
Director of Telecommunications
Aaron Shonamon oversees telecommunications operations with expertise in VoIP systems and network infrastructure. He ensures cutting-edge communication solutions that meet evolving business needs.
Rick Tice
Chief Information Officer
Rick Tice directs IT strategy and implementation, focusing on cybersecurity and compliance. With decades of experience, he leads technology innovation while maintaining strict data protection standards.
Questions
How does ICS Data ensure client data security?
We implement multi-layered security including firewalls, encryption, and access controls. Regular security audits and employee training programs maintain protection against evolving cyber threats.
Do you offer cybersecurity training for employees?
Yes, we provide customized training programs covering phishing prevention, password management, and data privacy to strengthen organizational security posture.
What compliance certifications do you hold?
We maintain SOC2, HIPAA, CMMC certifications and operate as an SBA-certified WOSB, ensuring adherence to strict industry and government security standards.
Can you help migrate existing systems to the cloud?
Yes, our team provides complete cloud migration services including assessment, planning, implementation, and ongoing optimization for seamless business transition.
What support options are available?
We offer 24/7 helpdesk support with guaranteed response times under 30 seconds during business hours and proactive system monitoring to prevent issues.
How do you handle emergency IT situations?
Our 24/7 emergency services provide immediate response to critical IT issues with priority resolution to minimize business disruption and downtime.
