Business Details
16 Years
experience
Emergency
services
Your Trusted IT Partner in Springfield, MO
Resolve IT Computers has been delivering tailored IT solutions since 2010, specializing in network management, server maintenance, and cybersecurity for businesses in Springfield, MO. Our team of certified professionals combines technical expertise with personalized service to ensure technology enhances business operations rather than hindering them. With a focus on proactive problem-solving and client education, we empower organizations to operate securely and efficiently. Our experience spans industries including healthcare, accounting, and manufacturing, where we implement customized IT strategies that align with specific operational needs.We prioritize transparency in all communications, avoiding technical jargon to ensure clients fully understand their systems and security measures. Our commitment to continuous learning and adaptation allows us to stay ahead of emerging threats and technological advancements. By maintaining round-the-clock monitoring systems and rapid response protocols, we minimize downtime and protect critical business data. Our client relationships are built on trust, demonstrated through consistent delivery of reliable IT infrastructure solutions that support long-term business growth.
Services
Network Management
Server Management
IT Help Desk
IT Consulting
Information Security
Cloud Services
Backup Solutions
Business Continuity
Details
- Year established: 2010
Highlights and features
- We provide 24/7 network monitoring with rapid issue resolution.
- Our team holds certifications in advanced cybersecurity protocols.
- We specialize in industry-specific IT solutions for healthcare and accounting sectors.
- We guarantee transparent communication without technical jargon.
- Our proactive maintenance reduces system downtime by 31%.
What people say
Responsive and professional
Peace of mind
Timely and polite
Prevents problems
Strong industry knowledge
Services
Network Management
Our network management services ensure maximum uptime and security through 24/7 monitoring of firewalls, wireless access points, and switches. We proactively identify and resolve issues before they impact operations, implementing enterprise-grade security protocols to protect business data. Expert technicians provide rapid resolution for network infrastructure challenges.
Server Management
Resolve IT Computers offers proactive server monitoring and maintenance to prevent hardware/software failures. Our specialists handle routine updates, security patches, and performance optimization for both physical and virtual servers. Remote management capabilities ensure continuous operation and quick response to critical alerts.
IT Consulting
Our IT consulting services align technology investments with business goals through cybersecurity assessments, workflow analysis, and infrastructure planning. We provide strategic recommendations for cloud migration, network optimization, and scalable system architecture tailored to organizational needs.
Information Security
We implement comprehensive security solutions including threat detection, data encryption, and access control systems. Our services protect against malware, ransomware, and unauthorized access through layered defense strategies and employee training programs.
Backup & Business Continuity
Our backup solutions combine onsite and cloud storage for rapid data recovery during disasters. We implement automated backup systems with multiple redundancy layers, ensuring business continuity during hardware failures, cyberattacks, or natural disasters.
People
Ben Petersen
Owner
Ben founded Resolve IT Computers in 2010 after discovering his technology aptitude in Springfield. He holds degrees in Middle Eastern Studies and speaks multiple languages. Ben focuses on strategic growth while maintaining client relationships.
Neil Slatinsky
Project Manager
With 20+ years in IT, Neil brings expertise from corporate systems administration to Resolve IT Computers. He excels at innovative problem-solving and joined the team in 2018 to lead complex technology implementations.
Brayden Shell
Service Manager
Brayden manages service operations with his Missouri State University IT Masters background. He specializes in logistics and nonprofit technology solutions, ensuring efficient service delivery across multiple industries.
Clayton Gray
Product Specialist
Clayton combines an MBA with extensive IT project experience across seven states. He focuses on client education and technology implementation, earning multiple executive award nominations for technical leadership.
Daniel Broach
Systems Administrator
Daniel provides expert troubleshooting and research capabilities. He specializes in client collaboration for innovative IT solutions, with particular expertise in system integration and technical support.
Questions
What IT services does Resolve IT offer?
We provide network management, server support, cybersecurity, cloud solutions, and business continuity planning tailored to your organization's needs.
Do you serve businesses outside Springfield?
Our primary focus is Springfield, MO businesses, but we evaluate remote support opportunities based on specific client requirements.
How does your 24/7 monitoring work?
Our systems continuously track network performance and security metrics, automatically alerting our team to potential issues before they affect operations.
Can you help with HIPAA-compliant IT systems?
Yes, we specialize in healthcare IT compliance including HIPAA requirements for data security and patient information protection.
What response time can I expect for emergencies?
Critical issues receive immediate attention with remote resolution attempts within 15 minutes and on-site visits prioritized based on severity.
How do you handle data backup and recovery?
We implement automated daily backups with multiple storage locations, guaranteeing 99.9% data recovery success within 2 hours of request.
