Business Details
44 Years
experience
Emergency
services
Your Trusted Managed IT Services Partner in Northeast Ohio
CRU Solutions has been delivering strategic IT services to businesses and nonprofit organizations for over 40 years. Founded in 1982 as a software development company, we evolved to provide comprehensive managed IT solutions, combining automated services, technician-based support, and executive consulting. Our local Northeast Ohio team specializes in cybersecurity risk mitigation, remote help desk support, and IT infrastructure planning tailored to organizations with 10-100 Microsoft Windows users. We prioritize proactive network monitoring, staff cybersecurity training, and personalized client communication to ensure operational continuity. With decades of experience serving diverse industries including accounting, healthcare, and manufacturing, our team of certified professionals focuses on reducing cybersecurity risks while maintaining compliance with industry regulations.Our approach emphasizes transparent communication, flexible technology options, and budget-conscious solutions designed to meet evolving business needs. We measure success through long-term client relationships, with nearly half of our clients having partnered with us for over a decade. Our leadership team, including founder Jim Kerr and Director of Business Operations Nick Kerr, combines generational expertise with modern technical capabilities to deliver reliable IT support. We offer both onsite and remote assistance, ensuring rapid response times for critical issues while maintaining cost-effective service delivery. Our commitment to client education includes personalized cybersecurity training programs and regular technology strategy consultations to help organizations stay ahead of emerging threats.
Services
Managed IT Services
Cybersecurity Solutions
Remote Help Desk
Network Monitoring
IT Consulting
Staff Training
Email Security
Compliance Management
Cloud Support
Technology Planning
Details
- Year established: 1982
Highlights and features
- 40+ years of continuous IT service experience with Northeast Ohio businesses
- Local team provides both onsite and remote support within 15 minutes
- Proactive cybersecurity approach combining technical tools and staff training
- Responsive support with average ticket resolution under 4 hours
- Customized solutions for organizations with 10-100 Microsoft Windows users
What people say
Amazing team
Outstanding support
Extremely responsive
Competent professionals
Unmatched value
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance for Northeast Ohio businesses. With 40+ years of experience, we handle day-to-day IT operations while implementing strategic technology planning. Our team of certified professionals delivers both remote and onsite support for organizations with 10-100 Microsoft Windows users, ensuring minimal downtime and maximum security.
Cybersecurity Solutions
Comprehensive cybersecurity protection combining technical tools and staff training. We implement layered security measures including endpoint protection, email security, and multi-factor authentication. Our proactive approach includes regular security assessments and customized training programs to reduce breach risks for businesses in regulated industries across Northeast Ohio.
Remote Help Desk
24/7 remote IT support for urgent technical issues. Our dedicated team resolves common problems like password resets, connectivity issues, and software troubleshooting. With average response times under 15 minutes, we provide cost-effective support while maintaining strict security protocols for Northeast Ohio businesses of all sizes.
Staff Cyber Awareness
Customized cybersecurity training programs for employees. We offer both online modules and in-person instruction to combat phishing and other cyber threats. Our training includes simulated phishing tests and regular updates about emerging threats, helping create a security-conscious culture within organizations of 10-100 users.
Technology Planning
Strategic IT planning services for growing businesses. We help organizations develop technology roadmaps aligned with business goals, including budgeting, infrastructure upgrades, and remote work solutions. Our consultants work closely with clients to implement scalable systems that adapt to changing business needs and industry requirements.
People
Jim Kerr
President
Founder of CRU Solutions with over 40 years in IT services. Provides strategic technology guidance as virtual CIO for clients. Combines deep technical knowledge with business acumen to develop effective technology solutions.
Jerry Arthur
Director of Technology
20+ year veteran leading technical team implementation. Specializes in complex infrastructure management. Ensures delivery of exceptional client services through expert technical execution and team leadership.
Janet Gehring
Director of Marketing
Manages client communications and develops cybersecurity training programs. Serves as primary contact for prospective clients. Creates educational content to enhance organizational security awareness and best practices.
Nick Kerr
Director of Business Operations
Leads project management and strategic direction. Works closely with clients and vendors to ensure operational efficiency. Brings fresh perspective while maintaining family business values established over four decades.
Questions
What IT services do you specialize in?
We specialize in managed IT services, cybersecurity solutions, remote help desk support, staff cybersecurity training, and strategic technology planning for organizations with 10-100 Microsoft Windows users.
How quickly do you respond to IT issues?
Our average ticket resolution time is under 4 hours. We provide immediate remote support for urgent issues and offer onsite assistance within 15 minutes for Northeast Ohio clients.
Do you work with specific industries?
We serve diverse industries including accounting, healthcare, manufacturing, professional services, and nonprofit organizations across Northeast Ohio with tailored technology solutions.
How do you handle cybersecurity threats?
We use layered security measures including endpoint protection, email security, staff training, and regular security assessments to proactively identify and mitigate potential threats.
Can you help with technology planning?
Yes, we provide strategic technology planning including budgeting, infrastructure upgrades, and remote work solutions tailored to your organization's growth and changing needs.
What makes you different from other IT providers?
Our 40+ years of local experience, rapid response times, proactive security approach, and personalized service create long-term value for Northeast Ohio businesses of all sizes.
