Empowering Your Business through Technology
Our Story
At User-Friendly Computing, we have been providing expert computer and network service for all PC, Mac, and Laptop computers since 1993. As a locally owned and based business in Santa Cruz, California, we have built a reputation for delivering high-quality, personalized service to our customers throughout Santa Cruz and Monterey County. With years of experience in all major operating systems, network environments, and computer hardware, we take pride in our ability to guide our customers towards efficient use of their resources, avoiding pitfalls and identifying new technology to enhance their productivity and computing experience.
Our Services
At User-Friendly Computing, we offer a comprehensive range of services designed to meet the diverse needs of our customers. Our expert team provides:
- Computer Services & Repair: Whether it's hardware or software, servers or workstations, we'll fix it or find you a new one.
- Managed Services: Optimize and protect your infrastructure with 24/7/365 proactive monitoring.
- Cloud Solutions: Cloud IT is the future of small and medium business technology management. Learn how we can help you take advantage of the benefits of the cloud.
- Website Design: Engage customers and grow your business with our website design services. Our tools will allow you to easily update your own content.
- Backup and Recovery: Ensure business continuity with a comprehensive backup and disaster recovery plan.
- Security & Compliance: Advanced security systems help protect your data and keep your business up and running.
Our Commitment
At User-Friendly Computing, we are committed to providing our customers with the highest level of service and support. Our expert team is dedicated to helping our customers optimize their computing experience and achieve their goals. We pride ourselves on our customer loyalty, which has been earned through years of high-quality, personalized service.
About Our Shop
Our repair shop is open Weekdays 8am-4pm and Saturdays 10am-4pm. We are located at 505 River Street on the way to downtown Santa Cruz, across from Gateway Plaza. We can complete most shop repairs within 24 hours.
Outstanding Customer Service
User Friendly Computing has garnered numerous rave reviews from satisfied customers, praising their friendly and efficient staff. Reviewers have noted that the team is super effective at repairing computers, with a focus on providing excellent customer service. They have also appreciated the transparency and clear communication from the staff, making them feel comfortable with the repair process.
Rapid Turnaround
One reviewer, Nico Chiarito, shared his impressive experience with the company, noting that they delivered same-day service and repaired his laptop within three days. Another reviewer, Ashley Thompson, mentioned that the team was able to rescue her from her tech troubles, providing regular assistance and timely solutions to her problems.
Community Appreciation
Users have also praised the company for their willingness to help, even with seemingly minor issues. Reviewer Dwight Bass shared a heartwarming story about how they went the extra mile to fix his PS3 using a part from one of their own machines. Julia Bell Bell & Flourish Design appreciated the kind service and helpful advice they received when they brought their dead laptop in for repair.
Troubling Incident
Unfortunately, not all reviews have been positive. Erick Recher shared a concerning experience with the company, stating that their technicians drive recklessly and exhibit hazardous behavior on the road. Ron Septimus, representing Santa Cruz Digital Solutions, responded to a negative review by denying any involvement with User Friendly Computers and requesting that they desist from further accusations.
