Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services & Cybersecurity Solutions
Founded in 1998, On Line Support has established itself as a trusted technology partner for small to medium-sized businesses across the Pacific Northwest. Our team of certified professionals delivers enterprise-level IT consulting and management services, specializing in network management, cybersecurity, cloud computing, and proactive monitoring. With over 25 years of experience, we combine technical expertise with business acumen to develop customized solutions that align with our clients' strategic goals.Our commitment to excellence is demonstrated through 24/7 support, industry-leading certifications, and a proven track record of helping businesses leverage technology to drive growth. We maintain strong partnerships with leading technology providers to ensure our clients receive cutting-edge solutions. Our community involvement, including discounted services for nonprofits and e-waste recycling programs, reflects our values-driven approach to business.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Computing
Data Recovery
IT Consulting
Hardware Asset Management
Phone Systems
Document Management
Network Monitoring
Security Audits
Details
- Year established: 1998
Highlights and features
- 24/7 award-winning certified consultants available for immediate support
- Proven track record since 1998 with enterprise-level technology expertise
- Customized cybersecurity solutions with proactive monitoring systems
- Community-focused approach with nonprofit technology support programs
- Comprehensive IT lifecycle management from strategy to implementation
Associations and certifications
- Microsoft Cloud Partner
- CISSP Certified
- MCSE Certified
What people say
Award-winning certified consultants
Quick response times
Proactive network monitoring
Professional and friendly staff
Effective cybersecurity solutions
Services
Managed IT Services
Our Complete Managed IT Services provide 24/7 network monitoring, cybersecurity protection, and responsive technical support for businesses in Vancouver, Portland, and Seattle. This comprehensive solution includes regular system updates, firewall management, and data backup to ensure operational continuity. Our certified technicians deliver proactive maintenance and emergency support to minimize downtime and optimize technology performance.
Cybersecurity Solutions
We offer multi-layered cybersecurity protection including firewall management, endpoint security, and intrusion detection systems. Our services feature regular security audits, employee training programs, and 24/7 threat monitoring to protect against evolving cyber threats. We implement advanced security protocols like multi-factor authentication and secure password management to safeguard business data.
Cloud Computing
As a Microsoft Cloud Partner, we provide customized cloud solutions including Office 365 integration and Azure platform management. Our services enable secure remote access, scalable storage solutions, and business continuity through redundant cloud backups. We help businesses optimize their technology infrastructure with flexible, cost-effective cloud-based systems tailored to their specific needs.
Data Recovery
Our comprehensive data recovery and backup services include physical and cloud-based redundancy systems with regular testing protocols. We implement disaster recovery plans that ensure business continuity during unexpected data loss events. Our technicians utilize advanced tools to recover lost data from damaged systems while maintaining strict security protocols throughout the recovery process.
IT Consulting
Our vCIO services provide strategic technology planning and implementation guidance for businesses. We offer network assessments, hardware lifecycle planning, and cloud migration strategies tailored to each client's specific needs. Our consultants help businesses optimize their technology investments through customized solutions that align with long-term business objectives and industry best practices.
People
Eric Olmsted
President/CEO/Founder
As founder of On Line Support since 1998, Eric combines business leadership with technology expertise to develop strategic IT solutions for clients across the Pacific Northwest region.
Mickey Kramer
Vice President/CIO
Certified technology leader with multiple Microsoft certifications, Mickey directs IT strategy and technical operations, ensuring clients receive cutting-edge solutions aligned with industry standards.
Michael Wallace
VP Cybersecurity
CISSP-certified cybersecurity expert leading security operations, Michael develops comprehensive protection strategies and conducts security audits to safeguard client data and systems.
Todd Johnson
Senior Technology Consultant
Experienced IT consultant providing technical leadership and implementing complex technology solutions for business clients across various industry sectors.
Eric Cowen
Senior Technology Consultant
Senior technical expert specializing in IT infrastructure management and implementation, delivering customized technology solutions for business optimization.
Questions
What IT services do you offer for small businesses?
We provide comprehensive IT services including managed IT support, cybersecurity solutions, cloud computing, data recovery, hardware management, and strategic technology consulting tailored for small to medium businesses.
Do you provide 24/7 emergency IT support?
Yes, we offer 24/7/365 emergency IT support with certified technicians available to resolve critical technology issues at any time.
How do you handle cybersecurity threats?
We implement multi-layered security solutions including firewalls, endpoint protection, intrusion detection, and employee training programs to protect against evolving cybersecurity threats.
Can you help with cloud migration?
As a Microsoft Cloud Partner, we specialize in cloud migration services including Office 365 integration and Azure platform implementation for seamless technology transitions.
What areas do you serve?
We serve businesses in Vancouver, WA, Portland, OR, and Seattle, WA with on-site and remote IT support services.
Do you work with nonprofit organizations?
Yes, we offer discounted pricing and free technology support for charitable organizations as part of our community commitment.
