Business Details
32 Years
experience
Emergency
services
Your Trusted IT Partner in Rochester, NY
Microworx has been a trusted provider of IT solutions since 1994, serving Rochester, NY and surrounding areas. Our team of experienced professionals specializes in computer sales, repair, and managed services tailored to meet the unique needs of home users and small businesses. We prioritize personalized service, offering on-site and in-house support to minimize disruptions to your productivity. Our expertise spans hardware diagnostics, network infrastructure, data recovery, and cybersecurity solutions. With a commitment to staying ahead of technological advancements, we provide both legacy system support and cutting-edge innovations. Our veteran technicians average over 20 years of experience, complemented by younger engineers bringing modern technical knowledge. We maintain a 4,000 sq. ft. facility featuring a state-of-the-art service center and warehouse to ensure rapid repairs.Our managed services include proactive monitoring, cloud backups, and endpoint protection to prevent IT issues before they occur. Customer satisfaction remains our highest priority, as evidenced by our 28-year reputation for reliability and personalized service. Whether you need a single computer repair or comprehensive network solutions, Microworx delivers customized, cost-effective IT support that grows with your evolving needs.
Services
Computer Repair
Managed Services
Virus Removal
Data Recovery
Network Solutions
Home Computer Service
Mobile Solutions
Hardware Upgrades
Cybersecurity Protection
Server Maintenance
Details
- Year established: 1994
Highlights and features
- 28 years of local IT expertise since 1994
- Experienced technicians with 20+ years average experience
- Locally owned and operated by Rochester business professionals
- Comprehensive managed services with proactive monitoring
- On-site support available for urgent technical needs
What people say
Knowledgeable staff
Get the job done quickly
Saved the day
Professional and fantastic job
Great service
Services
Computer Repair
Our comprehensive computer repair service addresses both hardware and software issues for desktops and laptops. We perform full diagnostics to identify problems ranging from cracked components to system crashes. Our technicians replace faulty parts, remove malware, and optimize performance through upgrades like additional RAM or SSD installations. With both in-store and on-site service options, we minimize downtime while ensuring your system runs efficiently.
Managed Services
Our proactive managed IT services provide continuous monitoring and maintenance for business networks. This includes cloud backups, endpoint protection, and system updates to prevent security threats. We offer predictable pricing with 24/7 support to ensure business continuity. Our local technicians handle all aspects of network health, from server maintenance to disaster recovery planning, allowing businesses to focus on core operations without IT interruptions.
Virus Removal
Our virus and malware removal service includes complete system diagnostics and security remediation. We eliminate malicious software while preserving critical data, then implement protective measures like our Managed Webroot Anti-Virus solution. The service includes hardware diagnostics to identify vulnerabilities and ensure complete system security. We guarantee a clean, protected system with ongoing support to prevent future infections.
Data Recovery
We specialize in recovering lost data from various storage devices including hard drives and flash media. Our technicians use advanced tools to retrieve data from physically damaged drives, while our partnerships enable complex recovery cases. We implement backup solutions to prevent future data loss, offering both local and cloud storage options. Our service includes assessment, recovery attempts, and post-recovery system optimization.
Network Solutions
Our network services cover design, implementation, and maintenance of business IT infrastructure. We provide router and switch configuration, wireless network setup, and security protocol implementation. The service includes a complimentary site survey to assess network requirements and optimize performance. We support both wired and wireless solutions with ongoing maintenance to ensure reliable connectivity and data security.
People
Ron Bittner
Owner
Ron Bittner acquired Microworx in 2022 after 28 years of successful ownership by Jeff and Kay Leist. With extensive local business experience, he focuses on aligning Microworx's services with evolving technology needs while maintaining the company's commitment to personalized IT solutions.
Jeff Leist
Founder
Jeff Leist co-founded Microworx in 1994 with his wife Kay. He built the company into a trusted Rochester IT provider before retiring in 2021. His leadership established the company's reputation for technical excellence and customer-focused service that continues today.
Kay Leist
Co-Founder
Kay Leist partnered with Jeff to establish Microworx in 1994. Together they developed the company's customer-centric approach to IT solutions. Her contributions helped build the company's strong local reputation before retiring in 2021 after 28 successful years.
Questions
What IT services does Microworx offer for small businesses?
Microworx provides managed IT services including network monitoring, cloud backups, cybersecurity protection, and 24/7 technical support tailored for small businesses in Rochester.
Do you offer on-site computer repair services?
Yes, we provide on-site computer repair and technical support for both home users and businesses throughout the Rochester area.
What are your store hours?
Our showroom is open Monday through Friday from 9:00 AM to 6:00 PM. We're closed on major holidays like Memorial Day and the Fourth of July.
Do you repair both Mac and PC systems?
Yes, we service all major platforms including Windows, Mac, and Linux desktops, laptops, and servers for both personal and business use.
What payment methods do you accept?
We accept cash, checks, and major credit cards for our computer repair services and technology products.
Can you help with data recovery from damaged devices?
Yes, we offer data recovery services for hard drives, flash drives, and other storage media, including physically damaged devices.
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