Business Details
38 Years
experience
Emergency
services
Your Trusted Partner for Comprehensive IT Solutions
Buchanan Technologies has been a trusted leader in delivering innovative IT services for over 35 years. Founded in 1988, our client-centric approach, known as The Buchanan Way, prioritizes flexibility, empathy, and responsiveness to meet the unique needs of midmarket and enterprise organizations globally. Our team of certified experts specializes in managed IT services, cloud solutions, database optimization, and cybersecurity, ensuring businesses achieve operational excellence and digital transformation. With a 100% Performance Guarantee and a commitment to transparency, we provide 24/7/365 support, on-site field services across North America, and strategic partnerships with Microsoft, Oracle, and AWS.Recognized for HDI-certified service desks and industry-leading accreditations, we empower clients to focus on growth while we handle complex IT challenges. Our global reach, combined with localized support, ensures seamless service delivery, making us a preferred partner for organizations seeking reliable, scalable, and cost-effective IT solutions.
Services
Managed IT Services
Cloud Migration
Database Management
Cybersecurity Solutions
On-Site Technical Support
IT Staffing
Disaster Recovery
Application Performance Optimization
Network Monitoring
Digital Transformation
Details
- Year established: 1988
Highlights and features
- 24/7/365 IT support with guaranteed service levels and rapid issue resolution.
- Extensive on-site field service network covering all North American zip codes.
- HDI-certified service desk team with Pinnacle of Excellence recognition.
- Customized IT solutions tailored to midmarket and enterprise business needs.
- Strategic partnerships with Microsoft, Oracle, and AWS for cutting-edge technology integration.
Associations and certifications
- HDI
- Microsoft Solutions Partner
- Oracle Partner
- AWS Partner
- BMC Helix Partner
What people say
Outstanding customer service
Quick issue resolution
Expert technical support
Reliable 24/7 availability
Trusted long-term partner
Services
Managed IT Services
Buchanan Technologies provides end-to-end managed IT services to streamline operations and reduce downtime. Our solutions include infrastructure monitoring, proactive maintenance, and 24/7 support for businesses of all sizes. Clients benefit from customized service models, including fully managed or co-managed options, ensuring alignment with organizational goals. With global service centers and on-site technicians, we deliver scalable support tailored to enterprise needs.
Cloud Migration
Our cloud migration services enable businesses to transition seamlessly to modern cloud environments. Buchanan offers strategy development, infrastructure assessment, and implementation for public, private, or hybrid cloud platforms. Expertise in Microsoft Azure, AWS, and Oracle Cloud ensures optimized performance and cost efficiency. Clients receive ongoing management and disaster recovery solutions to maintain business continuity during digital transformation.
Database Management
Specialized database management services focus on performance tuning, security, and 24/7 monitoring for Oracle, SQL Server, and NoSQL platforms. Buchanan's certified DBAs proactively resolve issues, implement backups, and optimize query efficiency. Clients experience reduced downtime, enhanced compliance, and scalable solutions for complex enterprise applications, ensuring critical systems operate at peak performance.
Cybersecurity Solutions
Comprehensive cybersecurity services protect against threats through managed detection, response, and compliance frameworks. Buchanan's 24/7 SOC team monitors networks, applies patches, and conducts threat hunting using advanced tools. Services include SIEM implementation, endpoint protection, and compliance audits for HIPAA, PCI-DSS, and GDPR, ensuring robust defense against evolving cyber risks.
On-Site Technical Support
Buchanan's extensive field service network provides rapid on-site IT support across North America. Technicians handle hardware installations, break/fix issues, and technology rollouts with guaranteed 24-hour response times. This service eliminates the need for multiple vendors, offering single-point accountability and seamless integration with remote support for comprehensive IT problem resolution.
People
Jim Buchanan
Founder and Chief Executive Officer
Jim Buchanan founded Buchanan Technologies in 1988 and has driven its growth into a global IT services leader. With a vision for client-centric innovation, he established The Buchanan Way, emphasizing flexibility and personalized service delivery.
Stephen Sweett
President
Stephen Sweett leads strategic initiatives and operational excellence at Buchanan Technologies. With decades of IT industry experience, he focuses on expanding service offerings and strengthening client relationships through innovative managed solutions.
Doug Hansen
Chief Financial Officer
Doug Hansen oversees financial strategy and growth initiatives for Buchanan Technologies. His leadership ensures sustainable expansion and investment in cutting-edge technologies to meet evolving client needs across global markets.
Questions
What strategic technology partnerships does Buchanan Technologies maintain?
Buchanan partners with Microsoft, Oracle, AWS, and BMC Software to deliver integrated solutions. These alliances enable advanced cloud services, enterprise application support, and cybersecurity frameworks tailored to client needs.
Is Buchanan's service desk team HDI-certified?
Yes, Buchanan's service desk team holds HDI certification since 2014, with Pinnacle of Excellence status achieved in 2017, ensuring best practices in incident resolution and customer service.
Does Buchanan offer on-site technical support?
Yes, Buchanan provides on-site support across North America through an extensive field service network, ensuring rapid response for hardware installations, break/fix issues, and technology rollouts.
What industries does Buchanan serve?
Buchanan supports healthcare, finance, manufacturing, retail, education, and energy sectors with tailored IT solutions addressing industry-specific compliance and operational requirements.
How does Buchanan handle disaster recovery?
Buchanan offers managed backup and disaster recovery solutions with cloud replication, incremental backups, and guaranteed SLAs to ensure business continuity and data protection.
What sets Buchanan apart from other IT service providers?
Buchanan combines 35+ years of experience, HDI-certified teams, global service centers, and a client-first approach with customized solutions for midmarket and enterprise organizations.
