Business Details
15 Years
experience
Trusted Computer Repair & IT Services in Santa Cruz
Founded in 2011, we are a locally owned and operated technology support company dedicated to providing exceptional computer repair and IT services to Santa Cruz County residents and businesses. Our team of certified technicians brings decades of combined experience in resolving hardware, software, and network issues across Windows, Mac, and mobile platforms. We specialize in on-site support, remote assistance, and in-shop repairs, ensuring minimal disruption to our clients' daily operations. Our mission emphasizes compassionate service, technical expertise, and community empowerment through technology education. With over 7,000 repairs completed since inception, we prioritize personalized solutions over generic fixes.Our approach combines expedited service with thorough diagnostics, maintaining transparency throughout the repair process. We actively engage in local community initiatives and prioritize client education to foster long-term technological independence. Our team's expertise spans operating system migrations, malware removal, data recovery, and network infrastructure design. We adhere to strict ethical standards, refusing to exploit client vulnerabilities through deceptive practices. Our commitment to evolving service models ensures we meet modern technological challenges while maintaining the personalized care that defines our business.
Services
Computer Repair
Data Recovery
Virus Removal
Network Setup
Device Training
Screen Replacement
Operating System Migration
Remote Support
Email Configuration
Hardware Upgrades
Details
- Year established: 2011
Highlights and features
- We offer on-site technical support across Santa Cruz County with 7+ years of local service experience
- Our team includes Apple and Windows certified technicians with 25+ combined years in IT repair
- Specialized data recovery services for failed hard drives and liquid-damaged devices
- Ethical service model with no hidden fees or aggressive upselling practices
- Community-focused business supporting local nonprofits and technology education initiatives
What people say
Patient educators
Reliable service
Thorough repairs
Ethical practices
Community involvement
Services
Computer Repair
We diagnose and repair hardware and software issues for Windows PCs, Macs, and laptops. Our technicians handle screen replacements, charging port repairs, and component upgrades. With experience across 20+ years of computing technology, we restore functionality to devices of all ages while preserving client data integrity.
Data Recovery
Specialized recovery services for failed storage devices including hard drives, SSDs, and flash media. We employ clean-room techniques for physical media repairs and advanced software solutions for deleted or corrupted files. Success rates exceed industry averages due to our dual approach methodology.
Virus Removal
Comprehensive system scans identify and eliminate viruses, ransomware, and spyware. We implement protective measures including firewall configuration and software updates. Client education sessions included to prevent future infections, covering email safety and secure browsing practices.
Network Setup
Custom network design and optimization for home offices and small businesses. Services include router configuration, wired/wireless network deployment, and remote access solutions. We ensure secure, reliable connectivity with performance-tuned equipment selection and placement.
Device Training
Personalized instruction for computer and mobile device usage. Curriculum tailored to individual needs covering operating systems, software applications, and digital security practices. Sessions emphasize practical skills for daily technology use with take-home reference materials provided.
People
Jesse Wilkins
Owner & Lead Technician
Founder with 20+ years IT experience, specializing in Mac/PC repair and network infrastructure. Cabrillo College-trained, former MC Squared technician, community volunteer since 2004. Combines technical expertise with patient client education.
Adam Ryszka
Operations Manager
15+ years managing technical teams with expertise in remote support and web development. Oversees service coordination and client communication. Ensures operational efficiency while maintaining personalized service standards.
Ivan Cardoso
Senior Technician
25-year technology veteran with specialization in system migrations and enterprise network deployments. Former corporate IT manager. Focuses on client education and long-term technology solutions for home and business users.
Rene Netter
Mac Specialist
Physics graduate turned Apple expert with 10+ years independent practice. Specializes in Mac troubleshooting and cross-platform transitions. Patient educator known for thorough client training and support.
Questions
What types of devices do you repair?
We repair all Windows PCs, Macs (including MacBook/iMac), smartphones, tablets, and networking equipment regardless of brand or age.
Can you recover data from broken devices?
Yes, we offer data recovery from failed hard drives, water-damaged devices, and non-booting systems using specialized tools and clean-room procedures.
Do you provide on-site service?
Yes, we offer on-site repairs throughout Santa Cruz County for both residential and business clients during regular business hours.
How do you handle malware infections?
We perform complete system scans, remove malicious software, and implement protective measures while educating clients on prevention strategies during each service call.
What payment methods are accepted?
We accept cash, check, and all major credit cards. Payment plans available for extensive repairs exceeding $500 with prior approval.
Is there a warranty on repairs?
Yes, all hardware repairs include 90-day warranties. Software services covered for 30 days. Extended warranties available for select components.
