Business Details
31 Years
experience
Emergency
services
24/7 IT Support & Computer Repair Services
Relia-Tech, Inc has built a reputation as a trusted technology partner since 1995, prioritizing swift turnaround times and transparent pricing for computer and network solutions. Our team focuses on cultivating long-term relationships by delivering honest, reliable support tailored to each client's unique needs. With 24/7 emergency services and remote monitoring capabilities, we ensure minimal downtime for businesses across Eastern/Central Massachusetts and Southern New Hampshire. Our commitment to continual improvement drives ongoing staff training and investment in cutting-edge tools.Located in Andover, MA, we serve diverse industries including healthcare, legal, manufacturing, and professional services. By avoiding exploitative practices, we maintain integrity while providing comprehensive IT supportfrom system design to emergency repairs. Our approach emphasizes collaboration over transactional interactions, ensuring clients receive informed guidance without unnecessary upselling. This philosophy has sustained our business through decades of technological evolution, earning consistent praise for responsiveness and technical expertise.
Services
Network Installation
Remote Monitoring
Computer Repair
System Upgrades
Emergency Support
Firewall Setup
Data Backup
Software Integration
Hardware Sales
HIPAA Compliance
Details
- Year established: 1995
Highlights and features
- We provide 24/7 emergency IT support with remote connectivity capabilities
- Our transparent pricing policy guarantees no hidden fees or unnecessary services
- Free comprehensive needs analysis valued at $1,000 for new clients
- Decades of experience supporting accounting, healthcare, and manufacturing industries
- Certified technicians maintain expertise through ongoing professional development
What people say
Prompt quality service
24/7 availability
Transparent pricing
Technical expertise
Long-term partnership
Services
Network Installation
Relia-Tech, Inc designs and implements secure computer networks for businesses with multiple offices or devices. Our process includes requirement analysis, custom network design, off-site testing, and seamless on-site installation. We ensure efficient file sharing, printer connectivity, and internet access while providing ongoing maintenance and expansion capabilities.
Remote Monitoring
Our remote monitoring and maintenance plans proactively identify and resolve IT issues before they disrupt operations. Using advanced tools, we monitor system health, perform automated maintenance, ensure antivirus updates, and maintain optimal disk space. This prevents costly downtime while enabling rapid response to emerging problems.
Computer Repair
We repair major computer brands including Dell, HP, and Lenovo at client locations using manufacturer-certified components. Our technicians address hardware failures, perform system upgrades, and resolve software compatibility issues while maintaining data integrity throughout the repair process.
Needs Analysis
This complimentary service evaluates existing IT infrastructure to identify security vulnerabilities, outdated equipment, and efficiency gaps. We provide detailed reports with cost estimates for recommended upgrades, helping businesses make informed technology investment decisions.
Industry-Specific IT
We tailor IT support to specific industries including healthcare (HIPAA compliance), legal (time tracking software), manufacturing (CAD integration), and accounting (tax software configuration). This specialized approach ensures compliance with regulatory requirements while optimizing operational efficiency.
People
Andy Sakellarios
President, CEO and Founder
Established Relia-Tech, Inc in 1995 after directing MIS departments for Boston CPA firms. Holds Computer Information Systems degree from Bentley University and Microsoft certifications. Specializes in network implementation and business technology strategy.
Michael Tully
Systems Engineer
Microsoft-certified engineer with 20+ years of experience designing network solutions. Former bank branch manager brings business operations perspective to IT implementation. Provides technical leadership and client training as senior team member.
Questions
What IT services are available after hours?
Our 24/7 emergency support provides immediate remote assistance and on-site technicians for critical system failures outside regular business hours.
How do you handle urgent computer problems?
We prioritize rapid response using remote connectivity tools to resolve many issues instantly, minimizing downtime without requiring on-site visits.
Do you offer free technology assessments?
Yes, we provide a complimentary $1,000 value needs analysis evaluating your current systems and recommending cost-effective technology improvements.
What industries do you specialize in?
We support accounting firms, healthcare providers, legal offices, manufacturers, and small businesses with industry-specific software integration and compliance solutions.
How are service costs determined?
We maintain transparent pricing with no hidden fees. Costs are based on actual service requirements identified during our free technology assessment process.
Can you support existing network systems?
Yes, we provide maintenance, upgrades, and troubleshooting for existing networks while offering recommendations for performance improvements and security enhancements.
