Business Details
42 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions
Established in 1984, VEXIS Systems provides interactive solutions and systems integration to enterprises and call centers across diverse industries including energy, financial services, healthcare, publishing, utilities, and government agencies. Our core expertise lies in Multi-Channel self-service solutions (Voice, Web, Mobile), Contact center solutions (CTI/Screen Pop, CRM, VoIP), and Data Integration & Analytics. We design tailored solutions using components from leading vendors like Avaya, Cisco, Genesys, and our proprietary ENVOY product suite, ensuring higher user adoption rates and improved customer experiences with accelerated ROI.Built on a solid financial foundation, we have attracted and retained top-tier engineers, project managers, and support personnel dedicated to delivering high-quality solutions before, during, and after every sale. Our focus on technology development and customer service has enabled us to specialize in organizations with customer service contact centers, help desks, software/hardware maintenance, and professional IT integration services. With nearly 30 years of continuous growth, we remain an industry leader committed to evolving solutions that adapt to changing business needs.
Services
Multi-Channel Self-Service Solutions
Contact Center Solutions
Data Integration & Analytics
IVR Speech CTI VoIP Analytics
ENVOY Middleware
SecureVoice
VEXIS Utility Portal
V-tilities
Voice User Interface Design
Project Management
Details
- Year established: 1984
Highlights and features
- 30 years of continuous growth and industry leadership since 1984
- Extensive strategic relationships with leading technology providers
- Team of talented engineers and project managers with deep expertise
- Dedicated to technology development and customer service excellence
- Solutions designed to evolve with changing business needs
What people say
Higher user adoption rates
Improved customer experience
Accelerated ROI
Professional team
Timely delivery
Services
Multi-Channel Self-Service Solutions
Our multi-channel self-service solutions integrate voice, web, and mobile interfaces to create seamless user experiences. Designed to meet unique business needs, these platforms enhance customer engagement while reducing operational costs. By leveraging leading technologies, we ensure scalability and adaptability as business requirements evolve.
Contact Center Solutions
We deliver advanced contact center solutions including CTI integration, CRM connectivity, and VoIP systems. Our expertise maximizes interoperability across multi-vendor environments, improving agent productivity and customer satisfaction. Solutions are tailored to handle high-volume interactions while maintaining security and compliance standards.
Data Integration & Analytics
Our data integration services unify disparate enterprise systems, enabling real-time analytics and actionable insights. By creating cohesive data pipelines, we help organizations improve decision-making processes and operational efficiency. Solutions include ETL development, API integration, and performance dashboard implementation.
ENVOY Middleware
ENVOY is our extensible middleware framework that enhances data dissemination across contact centers and enterprise systems. It improves application reach while maintaining security protocols. This solution reduces service costs and increases employee productivity through standardized data access at every customer touchpoint.
SecureVoice
SecureVoice provides biometric voice authentication with multi-factor verification for IVR and agent systems. This solution enhances security in financial and healthcare sectors by preventing fraud while maintaining seamless user experiences. Integration with existing infrastructure ensures minimal disruption during implementation.
People
Keith Rolle
Chief VUI Architect
Nuance veteran with 20+ years in speech recognition, developed telecom voice portals and multilingual applications. Holds degrees in Linguistics and Computer Science from UC Santa Cruz.
Questions
What industries does VEXIS Systems serve?
We serve energy, financial services, healthcare, publishing, utilities, government agencies, and other sectors requiring enterprise communication solutions.
Do you offer custom solution design?
Yes, we assess each client's operations to create tailored solutions that evolve with changing business requirements.
How do you ensure ROI for clients?
Through multi-vendor integration expertise, optimized workflows, and solutions designed for longevity and adaptability.
What support options are available?
We provide after-hours notification, dedicated support technicians, and proactive system maintenance programs.
Can you integrate with existing systems?
Our ENVOY middleware and integration specialists ensure seamless compatibility with legacy infrastructure and new technologies.
