Business Details
We are IT Services, a trusted IT support provider serving small businesses, home offices, and individual home users across Vermont and New Hampshire. Our company was founded in March 2004 by Anthony Micklus, with decades of combined IT expertise across our leadership and technical teams. We have spent over 20 years delivering comprehensive computer and network services to clients in the Burlington, St. Albans, and broader regional areas. Our specialized skill set covers everything from desktop support and hardware upgrades to full system re-architecture and endpoint protection. We solve critical technology problems quickly, with emergency on-site service available in as little as 4 business hours for urgent issues. We adhere to rigorous professional standards, holding industry-recognized certifications including CompTIA A+ and Network+ for our owner and lead technicians.
We prioritize full transparency in all our client engagements, with clear documentation and no hidden fees for our services. Our commitment to client satisfaction drives every decision we make, from flexible pricing tailored to individual business needs to proactive maintenance plans that prevent costly downtime. We have a proven track record of supporting both local small businesses and national enterprise clients including Lowes, Home Depot, and the Social Security Administration. We are dedicated to keeping our clients private information safe and their technology infrastructure running efficiently at all times.
We prioritize full transparency in all our client engagements, with clear documentation and no hidden fees for our services. Our commitment to client satisfaction drives every decision we make, from flexible pricing tailored to individual business needs to proactive maintenance plans that prevent costly downtime. We have a proven track record of supporting both local small businesses and national enterprise clients including Lowes, Home Depot, and the Social Security Administration. We are dedicated to keeping our clients private information safe and their technology infrastructure running efficiently at all times.
Highlights and features
- We have provided IT services for over 20 years.
- Our owner holds CompTIA A+ and Network+ certifications.
- We offer emergency on-site service in 4 business hours.
- We provide secure private cloud backup for all client data.
- We support local small businesses and national enterprise clients.
Services
Fast Desktop Support
We provide fast, reliable desktop support for small businesses and home offices to minimize costly downtime from technical issues. Our team resolves common and complex desktop problems quickly to keep your team productive and operational. This service ensures you never lose valuable time, leads, or sales due to unaddressed technology outages.
Backup Solutions
We set up reliable, secure backup solutions stored on our private cloud to protect all your critical business data. These backups recover accidentally deleted files or restore full business operations after unexpected hardware failure. Your data remains safe and readily available at all times, no matter what disaster impacts your on-premises systems.
Security Audits
We conduct thorough security audits that evaluate your network infrastructure, email systems, and hardware for vulnerabilities. We go beyond basic software update checks to identify gaps in your current security posture. Our team then helps you develop robust security protocols to keep your sensitive business information safe and secure.
On-Site Service
We offer fast on-site IT service for small businesses and home offices that cannot afford to wait for off-site repairs. Non-emergency service calls are scheduled within 1-3 business days, while emergency calls are handled in as little as 4 business hours. This eliminates the downtime and hassle of transporting your devices to a local repair shop.
Maintenance Plans
Our maintenance plans ensure your computers stay up to date and fully optimized without requiring you to track updates manually. We proactively contact you when it is time for required updates and tune-ups for your devices. This keeps your technology running like well-oiled machines and prevents avoidable performance issues or security gaps.
