Business Details
20 Years
experience
Emergency
services
Your Trusted IT Partner for Managed Services
Computer Courage was founded in 2006 with a clear mission: to provide personalized, expert IT support that prioritizes user needs over corporate interests. Our philosophy centers on building long-term relationships with clients by treating them as partners rather than transactions. We serve businesses across the East Bay and San Francisco Bay Area, offering comprehensive IT solutions that combine technical expertise with exceptional customer service. Our team of certified professionals delivers proactive monitoring, security management, and customized technology strategies tailored to each client's unique requirements. With 24/7 system monitoring and priority support, we ensure minimal downtime while maintaining strict security protocols. Our commitment extends beyond technologywe focus on educating clients and implementing solutions that enhance operational efficiency without disrupting workflows.Headquartered in Emeryville, our locally-based team takes pride in understanding both the technical and human aspects of every business we serve. From server management to cloud integration, we handle complex IT challenges so organizations can concentrate on their core missions. Our growth from a home-based operation to a full-service IT provider reflects our dedication to both technological innovation and community values. We measure success through client satisfaction, evidenced by long-term partnerships and testimonials highlighting our reliability, creativity, and responsiveness in solving IT challenges.
Services
Managed IT Services
Server Support
Network Security
Data Backup
Cloud Services
IT Consulting
Workstation Management
Mobile Device Support
Antivirus Solutions
Disaster Recovery
Details
- Year established: 2006
Highlights and features
- We provide 24/7 proactive system monitoring and priority support
- Our customized IT plans align with specific business requirements and budgets
- Locally-based team with deep understanding of regional business needs
- Proven track record of solving complex IT challenges since 2006
- Comprehensive security solutions combining enterprise-grade protection with user education
What people say
Honest, reliable, responsive
Creative use of technology
Seamless office transition
Proactive security measures
Minimal workflow disruption
Services
Managed IT Services
Our comprehensive IT management solution provides continuous monitoring, maintenance, and strategic planning for business technology infrastructure. This service includes 24/7 system oversight, automated updates, and proactive issue resolution to minimize downtime. We handle server management, network security, and cloud integration while providing regular strategy sessions to align technology with business goals. Clients benefit from predictable costs and improved operational efficiency through our proactive approach.
Security Solutions
Our enterprise-grade security services protect businesses through multi-layered defense strategies including endpoint protection, network monitoring, and cloud security management. We implement advanced antivirus systems, access control protocols, and regular security audits to identify vulnerabilities. The service includes employee training programs and customized security policies to create comprehensive protection frameworks that evolve with emerging threats while maintaining system performance.
Data Backup & Recovery
Our backup solutions provide continuous data protection with multiple recovery options including file version history and bare-metal restoration. The system automatically maintains 30-day version histories while offering cloud-based disaster recovery capabilities that restore entire servers within hours. We implement redundant storage systems with monitoring alerts to ensure data integrity while providing customized recovery plans that match specific business continuity requirements.
IT Consulting
Our strategic consulting service develops customized technology roadmaps through comprehensive infrastructure assessments and documentation. We create implementation plans for system upgrades, cloud migration, and network optimization while providing ongoing guidance through regular strategy sessions. The service includes technology inventory management and budget forecasting to help businesses make informed decisions about IT investments that align with operational goals.
Workstation Management
This service provides comprehensive management of desktop and mobile devices including proactive monitoring, software updates, and hardware maintenance. We offer remote and on-site support for troubleshooting, configuration, and security implementation while maintaining detailed inventory records. The solution includes mobile device management for remote access control and data protection, ensuring consistent performance across all endpoints while minimizing user disruption.
People
Adam Schwartz
CEO & Founder
Adam founded Computer Courage in 2006 with a vision to provide personalized IT support that prioritizes customer relationships. With over 15 years of experience in technology services, he leads strategic direction while maintaining the company's core philosophy of user-first support. His leadership has grown the business from a home-based operation to a full-service IT provider serving Bay Area businesses.
Spencer
Director of IT Services
As Director of IT Services, Spencer oversees technical operations and service delivery. With extensive experience in network infrastructure and system administration, he ensures implementation of best practices across all client engagements. He manages the technical team while maintaining direct client relationships, focusing on delivering solutions that combine technical excellence with practical business applications.
Evelyn
Tech Services Lead
Evelyn leads technical service delivery with expertise in system architecture and problem-solving. She specializes in implementing customized IT solutions that address specific business requirements while maintaining security standards. Her role involves both direct client support and mentoring technical staff to ensure consistent service quality across all client engagements.
Alyssa
Service Desk Manager
Alyssa manages the helpdesk operations, ensuring efficient ticket resolution and client communication. With a background in technical support and customer service, she focuses on optimizing support workflows while maintaining the company's commitment to personalized assistance. She plays key role in training support staff and implementing service improvements.
Dewey
Technical Account Manager
Dewey serves as primary technical contact for key clients, combining deep technical knowledge with relationship management. He specializes in proactive system maintenance and strategic technology planning, helping businesses optimize their IT investments. His approach emphasizes clear communication and tailored solutions that align with specific organizational needs.
Questions
What specific IT services do you offer for small businesses?
We provide managed IT services including 24/7 monitoring, network security, data backup, cloud integration, workstation management, and customized technology consulting tailored to small business needs.
How do you ensure business continuity during IT emergencies?
Our disaster recovery solutions include continuous data backup with 30-day version history, bare-metal server restoration, and redundant storage systems that enable rapid recovery with minimal downtime.
Can you support both Mac and Windows environments?
Yes, we provide comprehensive support for mixed environments including Mac, Windows, and cloud-based systems with customized solutions that ensure seamless integration and compatibility.
How do you handle after-hours IT emergencies?
Our 24/7 monitoring system detects issues before they escalate, and we offer emergency response services with technicians available to address critical situations at any time.
What security measures do you implement for business networks?
We deploy enterprise-grade security solutions including firewall management, endpoint protection, access control policies, regular security audits, and employee training programs to create comprehensive protection frameworks.
How do you customize IT solutions for different businesses?
We conduct detailed infrastructure assessments, create customized technology roadmaps, and develop implementation plans that align with each client's specific operational requirements and budget constraints.
