Your Personal IT Department
At NetTech Consultants, our mission is to provide top-notch managed IT support and cybersecurity services to small businesses, empowering them to focus on their core operations while we handle their technological needs. Our team of experts has extensive experience in providing comprehensive IT solutions, from fully managed IT to co-managed IT, managed cybersecurity, and managed cloud services. Our goal is to help our clients navigate the complex world of technology, ensuring their systems are secure, efficient, and aligned with their business objectives.
Our Services
We offer a wide range of services designed to cater to the unique needs of small businesses. Our fully managed IT services provide comprehensive support, including network monitoring, maintenance, and troubleshooting. Our co-managed IT services allow our clients to supplement their internal IT resources with our expertise. Our managed cybersecurity services are designed to protect our clients' systems from ever-evolving cyber threats. We also offer managed cloud services, enabling our clients to leverage the power of cloud computing while ensuring seamless integration with their existing infrastructure.
Our Approach
At NetTech Consultants, we take a customer-centric approach to IT support. We actively listen to our clients, understanding their unique needs and challenges. We have implemented a feedback mechanism on every IT support ticket, which has allowed us to maintain an impressive 97% customer satisfaction rating. Our average response time is under 15 minutes, ensuring that our clients receive prompt attention to their IT concerns.
What Our Clients Say
Don't just take our word for it. Our clients rave about our managed IT support services, praising our knowledgeable technicians, prompt response times, and customer-centric approach. From helping law firms demonstrate compliance to supporting businesses in achieving exceptional IT outcomes, our clients trust us to deliver exceptional results.
Exceptional Customer Service and Technical Expertise
The reviews for NetTech are overwhelmingly positive, with all authors giving the company 5-star ratings. The common thread throughout these reviews is the exceptional customer service and technical expertise provided by NetTech's team. Many authors praise the company's responsiveness, professionalism, and willingness to help, with several mentioning that the team is always "super responsive and upbeat" and that every person they interact with is "pleasant and willing to help".
In-Depth Knowledge and Proactive Approach
The reviews also highlight NetTech's in-depth knowledge and proactive approach to resolving IT issues. Several authors mention that the team is highly knowledgeable and has a deep understanding of their clients' needs, allowing them to identify and resolve issues quickly and effectively. Additionally, many authors praise NetTech's proactive approach to searching for and finding key network issues, which has led to improved network stability and reduced downtime for their clients.
Personal Relationships and Competitive Pricing
The reviews also emphasize the importance of personal relationships and competitive pricing to NetTech's success. Several authors mention that the company's proposal presentation and sales approach stood out from other companies they had worked with, and that the team's attention to detail, active listening, and personalized touches won them over. Additionally, many authors praise NetTech's pricing, which they consider to be amazing considering the level of service and expertise provided.
