Business Details
20 Years
experience
Emergency
services
Trusted Managed IT Services for SMBs in VA, MD, DC
Pronto Tech is a managed service provider dedicated to delivering straightforward, reliable IT support for small and mid-sized businesses across Virginia, Maryland, and Washington, DC. Founded in 2006 by Ernesto Felixovich, our company was built on the principle that SMBs deserve honest, jargon-free IT solutions tailored to their unique needs. With over 20 years of combined industry expertise, we specialize in proactive IT management, cybersecurity, and compliance solutions for healthcare, construction, government contracting, and accounting sectors.Our local team prioritizes rapid response times, transparent pricing, and no long-term contracts, ensuring businesses receive accessible support through phone, chat, email, or on-site visits. Backed by 150+ satisfied clients and 1,200+ managed endpoints, we combine advanced technology with personalized service to minimize downtime, enhance security, and empower business growth.
Services
Managed IT Services
Cybersecurity Solutions
Cloud Services
Microsoft 365 Management
IT Consulting
On-Site Support
Remote Support
Backup & Disaster Recovery
Employee Onboarding
Compliance Services
Details
- Year established: 2006
Highlights and features
- 20+ years of industry-specific IT expertise for SMBs
- Local on-site support available within 24 hours in VA, MD, DC
- 24/7 US-based help desk with sub-90-second response times
- No long-term contracts or hidden fees
- Specialized compliance solutions for HIPAA and CMMC 2.0
What people say
Knowledgeable and eager to help
Arrived promptly
Excellent support
Highly recommend
No IT issues since contracting
Services
Managed IT Services
Our proactive IT management ensures continuous system monitoring, maintenance, and optimization to prevent downtime. We handle software updates, security patches, and infrastructure management for businesses in healthcare, construction, and government contracting sectors. Our flat-fee model provides access to a full IT team without the cost of in-house staff.
Cybersecurity Solutions
We protect businesses from cyber threats through advanced endpoint protection, encryption, and compliance solutions. Our services include HIPAA and CMMC 2.0 compliance for healthcare providers and government contractors. Real-time threat detection and employee phishing training help prevent data breaches costing $25,620 per hour.
Cloud Services
We implement secure cloud solutions using Microsoft 365, Google Workspace, AWS, and Azure platforms. Our services include cloud selection, migration, security configuration, and ongoing support. Businesses gain remote access to data while maintaining compliance with industry-specific regulations through properly configured security controls.
IT Consulting
Our consultants provide strategic technology planning, budget optimization, and digital transformation services. We help businesses select appropriate tools, implement cost-effective solutions, and develop IT strategies aligned with growth objectives. Services include cloud adoption, network upgrades, and compliance-focused system design.
Microsoft 365 Management
We optimize Microsoft 365 deployments through license management, security configuration, and user training. Our services ensure compliance with data protection standards while maximizing collaboration tools like Teams and SharePoint. We handle migrations, ongoing support, and security enhancements for complete Microsoft ecosystem management.
People
Ernesto Felixovich Ramirez
Founder & CEO
Ernesto founded Pronto Tech in 2006 after immigrating from Cuba. With software engineering experience and a commitment to accessible IT solutions, he built the company to serve 150+ SMBs across the DMV area. His leadership focuses on transparency, local service, and eliminating technical jargon for business clients.
Questions
What industries does Pronto Tech specialize in?
We specialize in IT services for healthcare providers, construction firms, government contractors, and accounting firms, with tailored compliance solutions for HIPAA and CMMC 2.0 requirements.
Do you offer 24/7 IT support?
Yes, our US-based help desk provides 24/7 support with sub-90-second response times via phone, chat, or email, with on-site service available within 24 hours.
How do your pricing plans work?
We offer flat monthly fees for managed IT services with no long-term contracts or hidden charges, providing predictable costs and scalable solutions for growing businesses.
What cybersecurity measures do you implement?
We deploy endpoint protection, encryption, advanced email security, and employee training programs while maintaining compliance with industry standards like HIPAA and PCI-DSS.
Can you help with cloud migration?
Yes, we handle complete cloud migrations to platforms like Microsoft 365, Google Workspace, AWS, and Azure, ensuring secure implementation and ongoing management.
Do you provide on-site IT services?
We offer on-site support across Virginia, Maryland, and Washington, DC for hardware replacement, network installation, and other issues requiring physical presence.
