Business Details
17 Years
experience
Emergency
services
Trusted IT Support and Cybersecurity Solutions
At ITTSME Technology Firm, we approach every client relationship with the care and commitment of a family connection. Our mission extends beyond technical excellencewe prioritize your success and well-being, ensuring you feel supported in every interaction. Founded in 2009 by Adrien Broussard III, our journey reflects resilience and dedication forged through challenges including Hurricane Katrina and corporate restructuring. Our team combines certified expertise with personalized service, treating every client as an extension of our family. We specialize in eliminating downtime through break-fix support, proactive managed IT services, and enterprise-level cybersecurity solutions.Our comprehensive approach includes hardware installation, system optimization, and 24/7 monitoring tailored to growing businesses. With a focus on transparency and long-term value, we help clients reduce costs, enhance security, and scale operations efficiently. Our technical proficiency spans network architecture, data protection, and infrastructure management across diverse industries. Every service we deliver is backed by decades of hands-on experience and a commitment to staying ahead of evolving technological challenges. This philosophy has established us as a trusted partner for businesses seeking reliable, future-ready IT solutions in Metairie and beyond.
Services
Break-Fix Support
Managed IT Services
Cybersecurity Solutions
Computer Setup
Printer Configuration
Hardware Installation
System Optimization
Network Management
Data Protection
Emergency Repairs
Details
- Year established: 2009
Highlights and features
- We provide 24/7 proactive IT monitoring and emergency response services
- Our team holds certified expertise in network architecture and cybersecurity
- We guarantee cost savings through optimized infrastructure solutions
- We implement enterprise-level threat detection and data protection systems
- Our technicians offer same-day break-fix support for critical systems
Services
Break-Fix Support
Our break-fix support delivers rapid response to hardware failures and software emergencies. Technicians resolve critical issues same-day to prevent business disruption. Services include system diagnostics, component replacement, and urgent data recovery for networked environments.
Managed IT Services
24/7 infrastructure monitoring prevents system failures through automated patching and performance optimization. We manage cloud integration, device networks, and security protocols to ensure continuous operations for growing organizations in Metairie and surrounding areas.
Cybersecurity Solutions
Enterprise-grade security includes real-time threat detection, compliance management, and vulnerability assessments. Our defenses protect against ransomware, phishing, and unauthorized access while maintaining regulatory compliance for Louisiana businesses.
Computer Setup
Full deployment services cover hardware installation, OS restoration, and peripheral integration. We configure secure networks, install productivity software, and establish backup protocols for new or upgraded workstations across multiple locations.
Printer Configuration
We implement wired and wireless printing solutions with cross-platform compatibility. Services include driver installation, network optimization, and troubleshooting for office environments requiring reliable document management systems.
People
Adrien Broussard III
Founder & CEO
Adrien founded ITTSME Technology Firm in 2009 after overcoming career challenges from Hurricane Katrina. He brings 15+ years of hands-on IT experience, holding the Top Technician Award from Ochsner Medical Institution.
John Collins
Network Architect
John specializes in secure network design and infrastructure optimization. With CompTIA Network+ certification, he develops scalable solutions that support business growth while maintaining enterprise-level security standards.
Eric Waters
Technical Support Specialist
Eric provides frontline IT assistance with expertise in hardware diagnostics and software troubleshooting. He holds A+ certification and focuses on rapid problem resolution for minimal business disruption.
Domonique Merrick
Technical Support Specialist
Domonique combines technical proficiency with client-focused service delivery. Certified in Windows systems administration, she excels at user training and personalized technology implementation for small to mid-sized businesses.
Questions
What IT services does ITTSME offer for growing businesses?
We provide managed IT services, cybersecurity solutions, and emergency repair support tailored to scaling organizations.
Do you offer 24/7 technical support?
Yes, our team provides round-the-clock monitoring and emergency response services for critical systems.
How do you handle urgent computer failures?
Our break-fix technicians respond same-day to resolve hardware malfunctions and software emergencies.
What cybersecurity protections are available?
We implement real-time threat detection, compliance management, and network vulnerability assessments.
Can you help with new technology implementation?
Yes, we handle complete system deployments including hardware installation and software configuration.
Videos
