Business Details
20 Years
experience
Emergency
services
Your Trusted Computer Repair Partner in Chicopee, MA
PC Steven is a locally owned and operated computer repair service based in Chicopee, Massachusetts. With over 20 years of experience in the industry, the business specializes in virus and malware removal, SSD hard drive upgrades, RAM diagnostics, operating system installations, and data recovery. The owner, Steven Schaeneman, has been serving the Western Massachusetts area since 2006, offering personalized repair solutions for both residential and business clients. Services include in-store repairs, house calls, and pickup/drop-off options, with a focus on affordability and customer education.The business guarantees a 90-day workmanship warranty on all repairs and ensures data protection during the repair process. Operating seven days a week from 7:00 AM to 7:00 PM, including holidays, PC Steven provides emergency repair services and free diagnostics. The owner emphasizes transparency, with no upfront payments required and repairs only completed upon customer satisfaction. The business also offers guidance on computer maintenance, data backup strategies, and hardware upgrades to help clients optimize their systems independently.
Services
Virus Removal
SSD Upgrades
RAM Diagnostics
OS Installation
Data Recovery
Laptop Repair
Wireless Internet Fixes
Custom Gaming PCs
Details
- Year established: 2006
Highlights and features
- 20+ years of professional computer repair experience in Western Massachusetts
- Free diagnostics and transparent pricing with no upfront payments
- 90-day workmanship warranty on all repairs
- Emergency repair services available 7 days a week
- Data protection guarantee during all repair processes
What people say
Fast repairs
Affordable pricing
Expert knowledge
90-day warranty
Free diagnostics
Services
Virus Removal
Comprehensive virus and malware elimination with guaranteed data protection. Includes system optimization and anti-virus software installation. Repairs completed within 30 minutes to 24 hours. Technicians use industry-standard tools and bootable anti-virus solutions for complete system sanitization. Customers receive free AVG and Malwarebytes software.
SSD Upgrades
Solid-state drive installation and data migration services. Includes free OS reinstallation and performance optimization. Technicians use Samsung and SanDisk drives with guaranteed 9-second Windows boot times. Service includes data transfer from old drives and system configuration.
RAM Diagnostics
Professional RAM analysis and upgrade solutions. Technicians verify compatibility with motherboard specifications and perform stress testing. Services include proper installation of DDR1-4 modules and configuration optimization for gaming and professional applications.
OS Installation
Complete operating system deployment for Windows XP through Windows 11. Includes driver installation, software configuration, and system optimization. Technicians handle MBR/GPT conversions and encrypted drive management during installations.
Data Recovery
Hard drive data extraction services for failed or damaged storage devices. Includes manual data transfer and specialized software recovery. Technicians handle encrypted drives and provide secure data migration to new systems or external storage devices.
People
Steven Schaeneman
Owner & Lead Technician
Certified computer repair specialist with 20+ years experience. Completed 40-week professional training in Springfield, MA. Specializes in hardware diagnostics, data recovery, and system optimization. Provides personalized repair solutions for Western Massachusetts residents.
Questions
What computer repair services do you offer?
We provide virus removal, SSD upgrades, RAM diagnostics, OS installations, data recovery, and custom gaming PC builds. All services include free diagnostics and a 90-day warranty.
Do you offer emergency repair services?
Yes, we're available 7 days a week from 7:00 AM to 7:00 PM including holidays for urgent computer issues.
How much do repairs cost?
Basic repairs start at $50, with no charge if we can't fix the issue. Parts and software upgrades are priced separately with customer approval required before any work.
Do you guarantee your repairs?
Yes, we provide a handwritten 90-day workmanship warranty on all repairs, plus manufacturer warranties on replacement parts.
Can you recover data from broken computers?
Yes, we can typically recover data from damaged drives and transfer it to new systems or external storage devices.
Do you service all computer brands?
We repair all Windows-based PCs and laptops, but don't service Macs, smartphones, or gaming consoles like PlayStation.
