Business Details
26 Years
experience
Emergency
services
Your Trusted IT Partner in Albuquerque
At Priority One, we specialize in proactive IT management and support designed to safeguard your business operations. Our team delivers 24/7 network monitoring, ensuring security threats, data loss, and downtime are minimized while maintaining predictable budgeting through our flat-rate fee structure. We develop customized disaster recovery plans to protect critical data and enable rapid business continuity in the event of unforeseen disruptions. Our network security solutions implement multi-layered protection, including advanced firewalls and endpoint security, to defend against evolving cyber threats. For businesses seeking modern communication tools, our VoIP services provide enterprise-grade telephony at reduced costs with enhanced efficiency.With over two decades of experience serving Albuquerque and surrounding areas, we combine technical expertise with personalized service to address each client's unique needs. Our commitment to transparency ensures clients receive multiple solution options with clear explanations of potential outcomes. Recognized for rapid response times and reliable support, we act as an extension of your team, delivering solutions that align with long-term business goals. Our clients consistently praise our ability to maintain seamless operations while providing peace of mind through comprehensive IT management. From small businesses to established enterprises, we empower organizations to focus on growth while we handle their technology infrastructure.
Services
IT Management
Backup & Recovery
Network Security
VoIP Solutions
24/7 Monitoring
Details
- Year established: 2000
Highlights and features
- We offer 24/7 proactive network monitoring and management
- Our flat-rate pricing brings predictability to IT budgets
- We create customized disaster recovery plans for business continuity
- Our consultants implement multi-layered network security solutions
- Our VoIP systems reduce phone expenses by up to 50%
What people say
Respond quicker
Knowledgeable
Reliable
Fast response
Personal friend
Services
IT Management
Our proactive IT management service ensures continuous network monitoring and maintenance for Albuquerque businesses. We implement preventive measures to minimize security threats, data loss, and system downtime while maintaining predictable budgeting through flat-rate fees. With 24/7 monitoring and rapid response capabilities, we help businesses maintain optimal technology performance and focus on core operations.
Backup & Recovery
Priority One's backup and disaster recovery solutions protect critical business data through automated, tested continuity plans. We implement systems that eliminate concerns about data loss, reduce downtime during disruptions, and ensure rapid recovery of operations. Our strategic approach includes regular testing and updates to maintain protection against evolving threats while maintaining compliance with industry standards.
Network Security
Our network security service provides multi-layered protection against cyber threats through advanced firewalls, endpoint security, and traffic monitoring. We implement unified threat management systems that detect and neutralize viruses, malware, and unauthorized access attempts. Regular security assessments and updates ensure businesses maintain robust defenses while complying with data protection regulations across all network components.
VoIP Solutions
Priority One's VoIP service delivers enterprise-grade telephony solutions that reduce communication costs by up to 50% while improving business connectivity. Our scalable systems offer advanced features for small to medium businesses, including flexible call routing, voicemail-to-email, and mobile integration. The solution enhances company image while providing reliable communication through secure internet-based phone systems.
24/7 Monitoring
Our continuous monitoring service provides round-the-clock network oversight to detect and resolve issues before they impact operations. The system tracks performance metrics, security threats, and potential failures across all IT infrastructure components. Automated alerts and rapid response protocols ensure minimal downtime while maintaining optimal system performance and security compliance.
People
Mary Martinez
Client Representative
With over 15 years in senior care technology, Mary ensures Priority One delivers rapid response and expert network setup for healthcare providers. She specializes in scalable IT solutions for growing organizations.
Debbie Harms
CEO
As CEO of NAI Maestas and Ward, Debbie has relied on Priority One's IT expertise for over a decade. She advocates for transparent technology solutions that provide business owners with informed decision-making options.
Larry Medrano
Business Owner
Owner of Precision Surveys, Larry depends on Priority One's technical expertise since 2005. He values their ability to implement long-term IT solutions that adapt to evolving business requirements and industry standards.
April Donner
Business Owner
As owner of Donner Plumbing & Heating, April appreciates Priority One's reliable support and rapid response times. She credits their services for maintaining uninterrupted business operations through various technology transitions.
Dorothy Kuehl
CFO
Bob Garrecht Supply's CFO since 2000, Dorothy relies on Priority One's remote support capabilities. She emphasizes their consistent ability to resolve complex IT issues quickly while maintaining financial data security and compliance.
Questions
What IT services does PriorityOne offer?
We provide comprehensive IT management, network security, VoIP solutions, backup/disaster recovery, and 24/7 monitoring services for businesses in Albuquerque and surrounding areas.
How quickly do you respond to IT issues?
Our clients consistently report the fastest response times in the industry, with emergency support available 24/7 to resolve critical technology problems immediately.
Which areas do you serve?
We primarily serve Albuquerque, Santa Fe, and Los Lunas businesses, providing both on-site and remote IT support solutions tailored to each client's specific needs.
How do you handle data protection?
We implement automated backup systems with regular testing, multi-layered security protocols, and disaster recovery plans to ensure complete data protection and business continuity.
Do you offer VoIP phone systems?
Yes, our enterprise-grade VoIP solutions reduce phone expenses by up to 50% while providing advanced features and improved communication efficiency for growing businesses.
What security measures do you implement?
We deploy advanced firewalls with unified threat management, endpoint protection, and continuous network traffic monitoring to defend against viruses, malware, and unauthorized access attempts.
