We know what the heck we're doing.
A Local Tech Solution for Central Oregon
Since 2004, Paul The Computer Guy has been the trusted tech partner for businesses and residents in Central Oregon. We take pride in being the most reliable, responsive, and friendly computer support company in the region.
What Sets Us Apart?
- Expertise: Certified technicians with deep knowledge of both Mac and PC technology ensure you get the best solutions for any issue.
- Customer-Focused: We prioritize clear communication, offering personalized explanations and recommendations.
- Personalized Service: We tailor our services to your unique needs, offering both on-site and remote support.
- Local Roots: We are a locally-owned and operated business, committed to serving our community.
Our Services
We offer a comprehensive range of services to meet all your technological needs, including:
Business Solutions
- On-demand IT support for businesses
- Emergency repairs and maintenance
- Data backup and disaster recovery
- Cloud computing solutions
Residential Services
- Computer repair and troubleshooting
- Virus removal and data recovery
- Hardware and software upgrades
- Data recovery and backups
Cloud Solutions
- Secure data storage and file sharing
- Email and collaboration solutions
- Online backup and disaster recovery
Sales & Support
- Laptop, desktop, and accessory sales
- Tech training and consultations
- Remote support and troubleshooting
Meet the Team
At Paul The Computer Guy, we are proud to have a talented and dedicated team of technicians and support staff. Led by owner and certified technician Paul Spencer, our team is committed to providing exceptional service and finding solutions to even the most complex computer problems.
Our Commitment
We are dedicated to empowering our clients with the latest technological knowledge and solutions. We value building lasting relationships, offering personalized attention, and exceeding expectations.
Business Performance and Customer Service
The reviews highlight the excellent business performance and customer service of Paul The Computer Guy. Many customers have praised the company for its prompt and expert assistance in resolving various computer issues. Paul and his team are commended for their professionalism, fairness, and willingness to go the extra mile to ensure customer satisfaction.
Communication and Transparency
However, there have been some instances where communication and transparency have been lacking. One customer reported waiting almost a week for their MacBook Pro to be repaired, only to be told that the repair team was "looking into it" and would call back. Another customer was initially told that their computer would be ready in 10 days, but it was actually ready in 5 days.
Technical Expertise and Quality of Work
Paul The Computer Guy's technical expertise and quality of work have been consistently praised by customers. Many have reported that their computers were fixed quickly and accurately, and that the staff was knowledgeable and helpful in explaining the issues and solutions.
Price and Value
Customers have generally been satisfied with the prices of Paul The Computer Guy's services, which are considered fair and reasonable. Some customers have even praised the company's monthly plan for business customers, which provides peace of mind and adds value to the services offered.
Negative Experiences
Unfortunately, there have been a few instances of poor customer service and communication. One customer reported a slow and unprofessional response to a repair issue, while another customer felt that the company's warranty and customer service were inadequate.
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