Business Details
25 Years
experience
Emergency
services
Your Trusted IT Consulting & Training Partner in San Francisco
Founded in 2001, Nouri Associates is a leading provider of IT management consulting, training, and solutions. Our team of highly qualified consultants and educators brings over 18 years of field experience, specializing in global standards like ITIL, ISO 20000, COBIT, and CMMI. We prioritize client participation through proven methodologies, delivering actionable strategies for IT governance, service management, and performance optimization. Our consultants possess 20+ years of average experience, ensuring tailored solutions for small enterprises to mid-large organizations.We maintain independence from technology vendors, offering unbiased advice while guaranteeing measurable improvements in IT performance metrics. Our low-overhead model provides competitive pricing without compromising quality, evidenced by our 98% ITIL exam pass rate for trainees. We operate 24/7 for critical services, supported by MSPAlliance-accredited infrastructure and partnerships with industry leaders like Service-now.com.
Services
IT Strategic Planning
ITIL Certification Training
On-Demand Service Desk
Managed Security Services
Cloud Data Backup
Details
- Year established: 2001
Highlights and features
- 20+ years average consultant experience in IT management frameworks
- Proven 30-70% improvement in IT service restoration metrics
- Vendor-independent consulting with no hidden fees
- MSPAlliance-accredited 24/7 service monitoring infrastructure
- 98% ITIL certification exam pass rate for trainees
Associations and certifications
- EXIN
- ISO 20000
What people say
Proven methodology
Expert consultants
Measurable results
24/7 availability
High pass rates
Services
ITIL Certification Training
We offer comprehensive ITIL v3/v2 certification programs including expert bootcamps and online courses. Our EXIN-accredited curriculum prepares professionals for IT service management roles. With 98% exam pass rates, our training combines classroom instruction, digital resources, and practical workshops to build certification-ready skills.
On-Demand Service Desk
Our 24/7 IT service desk provides incident management, problem resolution, and service requests handling. Using ITIL frameworks and Service-now.com tools, we deliver help desk support with above-industry satisfaction scores. Services include desktop management, security monitoring, and enterprise application support with SLA-driven response times.
Managed Security Services
We provide 24/7 network security monitoring, threat detection, and compliance reporting through SonicWALL GMS. Our services include firewall management, vulnerability scanning, and intrusion prevention. Centralized logging and real-time alerts help organizations meet regulatory requirements while reducing security incident risks.
Cloud Data Backup
Our Digisense solution offers automated encrypted data backup with Amazon-hosted storage. Features include multi-level security, retention policy customization, and rapid restores. The system supports compliance with financial, healthcare, and legal document retention requirements through automated archiving and audit-ready reporting.
IT Strategic Planning
We help organizations align IT operations with business goals through architecture planning and governance frameworks. Services include ITIL implementation roadmaps, capability maturity assessments, and service level management strategies. Our consultants develop customized transformation plans validated through measurable performance benchmarks.
People
Hamid Nouri
President
25+ years IT management consulting experience, former Gartner executive, CISSP and ITIL Master certified. Led consulting engagements for Fortune 100 companies and startups.
Pamela Blair
Chief Financial Officer
20+ years financial executive with expertise in tax planning and dot-com startup financial systems. Holds UC Berkeley Masters Certificate and NASD licenses.
Questions
What ITIL certification levels do you offer?
We provide full ITIL v2/v3 certification tracks including Foundations, Service Capability, and Expert Bootcamp programs.
Do you offer corporate group discounts?
Yes, we provide volume pricing for organizations training multiple employees in our certification programs.
Can you help implement ISO 20000 compliance?
Our consultants specialize in aligning IT operations with ISO 20000 standards through process mapping and service management frameworks.
What service level agreements do you offer?
We customize SLAs with guaranteed response times, availability metrics, and performance reporting tailored to client requirements.
Do you provide onsite training options?
Yes, we offer onsite training programs customized to organizational needs with flexible scheduling options.
How do you ensure data security?
We implement multi-layer encryption, access controls, and compliance reporting through our MSPAlliance-accredited infrastructure.
