Business Details
25 Years
experience
Emergency
services
Your Trusted Computer Repair in Concord, CA
Founded in 2001, Eric's Computers has established itself as a trusted provider of comprehensive computer services for home users and small businesses across the East Bay. Our founder, Eric Hansen, transitioned from a career in tool and die making to pursue his passion for technology, bringing decades of hands-on experience and technical expertise to the company. We specialize in computer repair, system builds, network maintenance, data backup, and cybersecurity solutions, serving over 5,000 clients in Concord, Martinez, Walnut Creek, and surrounding areas. Our commitment to personalized service is reflected in our mobile support options, free loaner computers, and after-hours assistance, ensuring minimal disruption to our clients' operations. With a focus on reliability and customer satisfaction, we offer refurbished business-class computers with extended warranties and provide custom website design services to help businesses establish a strong online presence.Our team stays at the forefront of technological advancements, offering solutions like cloud backup using Amazon Web Services and SSD upgrades to enhance system performance. Recognized for our integrity and technical proficiency, we maintain an A+ rating with the Better Business Bureau and prioritize transparent communication, competitive pricing, and long-term client relationships. From virus removal to network installations, our services are designed to deliver efficient, cost-effective solutions tailored to individual client needs. Our technicians combine formal education with practical experience, including certifications in IT security and partnerships with Silicon Valley professionals. Whether addressing emergency repairs or implementing proactive maintenance plans, we remain dedicated to providing accessible, high-quality technology solutions that empower our clients' personal and professional success.
Services
Computer Repair
Data Backup
Virus Removal
Website Design
Computer Sales
Network Support
Remote Help Desk
SSD Upgrades
System Diagnostics
Cloud Solutions
Details
- Year established: 2001
Highlights and features
- 20+ years of combined IT experience with certified technicians
- Free loaner computers during repair services
- Mobile support available across East Bay communities
- A+ BBB accredited business with verified customer satisfaction
- Custom-tailored solutions for home users and small businesses
Associations and certifications
- Better Business Bureau (BBB)
What people say
Outstanding customer service
Saved my business
Professional and reliable
Same-day emergency support
Knowledgeable technicians
Services
Computer Repair
Our comprehensive computer repair service addresses hardware failures, software issues, and system performance problems for both home and business clients. We offer on-site visits, in-shop repairs with free loaner desktops, and same-day emergency support. With certified technicians and mobile service across the East Bay, we minimize downtime while ensuring thorough diagnostics and lasting solutions for Windows and Mac systems.
Data Backup
We implement robust data backup solutions including local external drives and cloud storage using Amazon Web Services for businesses. Our team configures automated backup systems, performs data migration between devices, and offers recovery services for failed drives. For home users, we recommend Carbonite and provide setup assistance to prevent data loss from hardware failures or cyber threats.
Virus Removal
Our security specialists eliminate viruses, spyware, and other malicious software through comprehensive system scans and cleanup. We offer both remote and on-site removal services, followed by security optimization recommendations. We also provide ongoing protection plans that include software installation, regular check-ups, and real-time threat monitoring to maintain system integrity.
Website Design
We create custom websites combining innovative design with functional business solutions, developed in partnership with top Bay Area designers. Our services include eCommerce integration, content management systems, and responsive design for mobile compatibility. We focus on building brand identity through visually engaging interfaces that align with specific business goals and industry requirements.
Computer Sales
We offer refurbished business-class computers with extended warranties, custom-built to client specifications. Our inventory includes desktops and laptops running Windows 10/7 Professional, with configuration options for processors, memory, and storage. As certified resellers, we also source new systems directly from manufacturers at discounted rates for both individual and business clients.
People
Eric Hansen
Founder
With a background in tool and die making and electronics, Eric transitioned to computer technology in the 1990s. He built his first photo editing computer using Silicon Valley expertise from his brother. After the dotcom crash, he launched Eric's Computers in 2001, combining formal education with practical experience to serve over 5,000 East Bay clients.
Questions
What computer services do you offer?
We provide computer repair, data backup, virus removal, website design, network support, and computer sales for home and small business clients.
Do you offer emergency computer repair?
Yes, we provide same-day emergency support and after-hours service for urgent computer issues in the East Bay area.
What areas do you serve?
We serve Concord, Martinez, Walnut Creek, Lafayette, Orinda, Alamo, Danville, and surrounding East Bay communities.
Do you offer loaner computers during repairs?
Yes, we provide free loaner desktop computers during repair services to minimize business and personal disruptions.
Are your technicians certified?
Our team includes certified professionals with 20+ years of combined IT experience and partnerships with Silicon Valley engineers.
How do you handle data backup?
We implement local and cloud backup solutions using Amazon Web Services and Carbonite, with customized configurations for business and home users.
