Business Details
22 Years
experience
Your Trusted Partner for IT Services & Computer Repair in Jamestown
Computer Den was founded in April 2004 by Rich Harris and Joyce Harris, leveraging Rich's extensive technical background from his 12-year U.S. Navy career as an Aircraft Technician. Our team specializes in computer diagnostics, repair, and optimization services, including our signature Clean Sweep process that revitalizes systems with Windows 10 installations. With decades of combined experience in electronics and computer systems, we serve both residential and commercial clients across Jamestown, NY.Our commitment to technical excellence is demonstrated through free diagnostic assessments, personalized solutions, and comprehensive data protection during all repair processes. We maintain strict adherence to professional standards while providing transparent communication throughout every service interaction.
Services
Computer Repair
Custom Computers
Networking
Virus Removal
System Diagnostics
Details
- Year established: 2004
Highlights and features
- Established in 2004 with proven technical expertise
- Free diagnostics and transparent repair solutions
- Certified technicians with military-grade technical training
- Data protection guaranteed during all system repairs
- Serving Jamestown businesses with customized IT solutions
Services
Clean Sweep
Our Clean Sweep service completely revitalizes your computer by removing malware, formatting the system, and installing Windows 10 with all necessary updates. We preserve your personal files while eliminating performance-hindering issues. This comprehensive service includes driver installation and security configuration to prevent future problems.
Computer Repair
We diagnose and repair all computer hardware issues including component replacement and system diagnostics. Our technicians handle both desktop and laptop repairs with guaranteed data protection during the repair process. Services include motherboard repairs, power supply replacements, and peripheral troubleshooting.
Networking
Our networking services create reliable connections for home and business environments. We install and configure wired and wireless networks, set up routers and switches, and ensure secure data transmission. Our technicians optimize network performance for both small office and multi-computer business environments.
Virus Removal
We eliminate viruses, spyware, and other malicious software from infected systems. Our technicians perform deep system scans, remove harmful programs, and implement protective measures against future infections. The service includes security software installation and system integrity verification.
System Diagnostics
Our free diagnostic service identifies software and hardware issues affecting computer performance. Using specialized tools, we analyze system health, detect errors, and provide repair recommendations. The service includes a detailed explanation of findings and cost estimates for required repairs.
People
Rich Harris
Founder
Rich Harris founded Computer Den in 2004 after 12 years as a Navy Aircraft Technician. His military training in electronics and computer systems forms the technical foundation for our services.
Joyce Harris
Co-Owner
Joyce Harris co-founded Computer Den with her husband Rich. She manages business operations and customer relations, ensuring exceptional service delivery since our establishment in 2004.
Questions
What is The Computer Den's Clean Sweep service?
Our Clean Sweep service removes malware, formats your computer, and installs Windows 10 with all updates. We preserve your files while optimizing system performance and security.
How much does computer repair cost?
Basic diagnostics are free. Clean Sweep service costs $95. Hourly technician services start at $100/hour with a one-hour minimum charge.
Do you service business computers?
Yes, we service businesses of all sizes including automotive shops, law offices, and real estate agencies with both on-site and off-site repair options.
What are your store hours?
We're open Monday-Friday 9am-5pm, Saturday 10am-2pm, and closed on Sundays. Appointments recommended for urgent computer issues.
Do you offer data backup during repairs?
Yes, we include free data backup for music, pictures, and important files during Clean Sweep services and major system repairs.