Business Details
38 Years
experience
Emergency
services
Your Trusted IT Solutions Partner in Delmar, NY
Platinum ITS has been a leader in delivering comprehensive IT solutions since 1988, serving businesses across the United States, Europe, and Asia. Our team of certified professionals specializes in network infrastructure, cybersecurity, cloud services, and 24/7 technical support tailored to meet the unique needs of each client. With over 30 years of experience, we prioritize reliability, innovation, and proactive problem-solving to minimize downtime and maximize operational efficiency.Our commitment to transparency, ethical practices, and client retention has earned us a 100% client satisfaction rate. We leverage cutting-edge technology and customized strategies to address complex IT challenges, ensuring businesses remain secure, competitive, and future-ready. Our services span industries, from healthcare and education to government and e-commerce, providing scalable solutions that align with evolving business goals.
Services
Managed Services
Cybersecurity
WIFI Solutions
Network Infrastructure
Data Backup and Recovery
Surveillance and Forensics
Managed Cloud Services
IT Consulting
IT Support
Partner Sales
Details
- Year established: 1988
Highlights and features
- We provide 24/7 personalized technical support with sub-30-minute response times.
- Our team includes certified professionals with decades of industry experience.
- We guarantee 100% network uptime through proactive monitoring and maintenance.
- Our solutions reduce IT costs by leveraging proven, cost-effective technologies.
- We maintain 100% client retention through transparency and ethical practices.
What people say
Key partner
Improved functionality
Timely support
Proactive monitoring
Ethical practices
Services
Managed Services
Platinum ITS offers proactive IT management to ensure seamless operations. Our services include real-time monitoring, system maintenance, and rapid issue resolution, reducing downtime and enhancing productivity. Clients benefit from predictable costs and access to expert support tailored to their business size and industry needs.
Cybersecurity
Our cybersecurity solutions protect businesses from threats like ransomware and data breaches. Services include risk assessments, 24/7 monitoring, and incident response. Customizable plans address vulnerabilities in cloud systems, legacy hardware, and human error, ensuring robust defense without disrupting operations.
Network Infrastructure
We design and implement scalable network infrastructures, from small offices to enterprise systems. Services include fiber installation, wireless solutions, and data center setup. Proven hardware and best practices ensure reliability, supporting long-term growth and adaptability to emerging technologies.
Data Backup and Recovery
Platinum ITS provides three-tiered data redundancy solutions, including on-premise and cloud backups. Our systems ensure rapid recovery from hardware failures or cyberattacks, minimizing downtime. Cost-effective strategies protect against data loss while maintaining compliance with industry standards.
WIFI Solutions
We deploy high-speed WIFI networks for diverse environments, using advanced tools for optimal coverage. Services include site surveys, mesh network installation, and integration with legacy systems. Solutions enhance mobility and connectivity for businesses requiring reliable wireless infrastructure.
People
Ren Facchetti
CEO and Lead Certified Systems Engineer
Ren Facchetti leads Platinum ITS with expertise in systems engineering, overseeing strategic IT solutions for global clients. His technical leadership ensures innovative, reliable infrastructure tailored to client needs.
Jeremy Sagaille
Technical Services
Jeremy Sagaille manages technical operations, specializing in server administration and network security. His team ensures robust, scalable IT systems that align with client business objectives.
Dat Hoang Ba
VP of Web/App Development
Dat Hoang Ba leads software development initiatives, delivering custom applications and web solutions. His focus on user-centric design enhances digital transformation for Platinum ITS clients.
Timothy Griffin
Accounting
Timothy Griffin oversees financial operations, ensuring fiscal transparency and efficient resource management. His expertise supports Platinum ITS's commitment to cost-effective, client-focused IT services.
Questions
What IT services does Platinum ITS offer?
We provide managed services, cybersecurity, network infrastructure, cloud solutions, data backup, and 24/7 technical support tailored to business needs.
Is Platinum ITS available for emergency IT support?
Yes, our 24/7 support team responds to critical issues within 30 minutes, ensuring minimal downtime for your business.
How does Platinum ITS handle cybersecurity threats?
We offer risk assessments, real-time monitoring, and incident response to mitigate cyber risks, customized to your business's vulnerabilities and goals.
What industries does Platinum ITS serve?
We support healthcare, education, government, legal, retail, manufacturing, and more, with scalable solutions for diverse IT needs.
Can Platinum ITS help with cloud migration?
Yes, our managed cloud services include secure migration, optimization, and ongoing support to enhance scalability and reduce costs.
What sets Platinum ITS apart from competitors?
Our 30+ years of experience, 100% client retention, and proactive approach ensure reliable, ethical IT solutions that prioritize your business's success.
