Business Details
25 Years
experience
Emergency
services
Your Reliable IT Partner in Durham, NC
Founded in 2001, Work Smart has established itself as a trusted IT consulting partner for businesses across the Southeast United States. Our core focus is making IT easy by supporting users, advising clients, and managing and securing technology. Headquartered in Durham, North Carolina, we maintain offices in Charlotte, Greensboro, Philadelphia, Atlanta, and the NY metro area, ensuring local support within a one-hour radius of each location. Our team of skilled IT consultants shares values of integrity, personal connections, and a hunger for growth, building lasting relationships with every partner. We specialize in proactive IT management, cybersecurity, data backup and recovery, cloud services, and strategic IT planning tailored to each client's unique needs.With over two decades of experience, we help businesses transform their technology into strategic advantages through customized solutions. Our flat-rate managed service plans provide predictable costs while delivering 24x7 support, regular IT strategy meetings, and comprehensive security measures. We pride ourselves on being a collaborative partner that combines industry expertise with local presence to simplify IT for growing organizations. Our commitment to excellence has earned us recognition as one of the top 500 Managed Service Providers globally and multiple 'Best Places to Work' awards across our service regions.
Services
Managed IT Services
Cybersecurity Solutions
Data Backup & Recovery
Co-Managed IT Services
Cloud Services
IT Strategy Planning
Details
- Year established: 2001
Highlights and features
- We offer 20+ years of IT expertise tailored to your business needs
- Our team provides 24x7 proactive IT monitoring and rapid response support
- We implement customized cybersecurity strategies to protect against sophisticated threats
- Our flat-rate pricing ensures predictable IT budgeting with no hidden fees
- We maintain local offices across the Southeast for quick on-site assistance
What people say
Quick response
Proactive service
Knowledgeable team
Reliable support
Tailored solutions
Services
Managed IT Services
Our Managed IT Services provide comprehensive oversight of your technology infrastructure with proactive monitoring, maintenance, and support. This service includes 24x7 system monitoring, regular software updates, hardware maintenance, and immediate technical assistance. Businesses benefit from reduced downtime, enhanced security, and predictable IT costs through our flat-rate pricing model.
Cybersecurity Solutions
Work Smart's Cybersecurity Solutions protect businesses from evolving threats through multi-layered defense strategies. Our services include security awareness training, threat detection, incident response, and compliance management. We implement firewalls, encryption, and multi-factor authentication to safeguard sensitive data while ensuring regulatory compliance for industries like healthcare and finance.
Data Backup & Recovery
Our Data Backup & Recovery solutions protect against data loss from human error, cyberattacks, or system failures. We offer on-premise and cloud-based backup options with automated daily backups, rapid restoration capabilities, and comprehensive disaster recovery planning. This service ensures business continuity through reliable data protection and quick system recovery.
Co-Managed IT Services
Co-Managed IT Services extend your internal IT team with our expert support while maintaining your control over technology decisions. We provide additional resources for project implementation, cybersecurity enhancements, and strategic planning. This hybrid model offers cost-effective scalability and access to specialized expertise without full outsourcing.
Cloud Services
Work Smart's Cloud Services enable businesses to leverage cloud technology for improved flexibility and scalability. We offer cloud migration assistance, cloud-to-cloud backup solutions, and ongoing cloud environment management. Our services support Microsoft 365 integration, secure data storage, and remote access capabilities to enhance business operations.
People
Ricky Ayers
Co-Founder
Ricky Ayers co-founded Work Smart in 2001, bringing extensive IT industry experience to drive strategic growth and innovation in managed services.
Mike Hamuka
CEO
Mike Hamuka leads Work Smart as CEO, focusing on delivering exceptional IT solutions while maintaining the company's core values of integrity and client-centric service.
Donald DeMarco
CRO
Donald DeMarco serves as Chief Revenue Officer, overseeing business development and client relationships with over 15 years of experience in IT services leadership.
Jesse Crow
Director of Core Technology
Jesse Crow directs Work Smart's core technology initiatives, ensuring cutting-edge solutions that align with evolving business needs and industry standards.
Alexis Komondorea
Controller
Alexis Komondorea manages financial operations at Work Smart, bringing expertise in financial strategy and compliance to support sustainable business growth.
Questions
What are Managed IT Services?
Managed IT Services involve outsourcing IT operations to WorkSmart, including network monitoring, cybersecurity, data backup, and technical support to ensure reliable systems.
How do Managed IT Services benefit my business?
Benefits include predictable costs, 24x7 support, enhanced security, and access to expert IT professionals while reducing internal resource demands.
What cybersecurity measures do you provide?
We offer comprehensive cybersecurity including threat detection, incident response, employee training, and compliance management to protect against sophisticated attacks.
Do you offer cloud services and migration support?
Yes, we provide cloud migration assistance, cloud-to-cloud backup, and ongoing management for secure, scalable business operations.
What service areas do you cover?
We serve businesses in Durham, Charlotte, Greensboro, Atlanta, Philadelphia, and the NY metro area with local on-site support available.
How does your data backup and recovery work?
Our solutions include automated daily backups, cloud storage, and rapid restoration capabilities to protect against data loss from any incident.
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