Business Details
28 Years
experience
Emergency
services
Your Trusted IT Partner in Nashville
MouseCalls Computer Service has been delivering professional IT services since February 1998, evolving from a local operation to a nationwide provider serving 15,000+ clients across 26 states. Our approach combines technical expertise with personalized service, avoiding the stereotypes of 'geeks' or 'computer guys' to focus on being trusted technology partners. We specialize in managed IT services, cybersecurity solutions, and technology support tailored to businesses and professionals. Our commitment to quality is demonstrated through client testimonials from respected professionals like CPA D. Kent Skinner and former American Medical Association President Dr. Tom Nesbitt. We emphasize proactive preparation over reactive responses, offering services that include hardware/software selection, networking, secure offsite backup, and identity theft protection.Our unique value proposition includes US-based operations, competitive pricing compared to industry standards, and a balanced approach that avoids both underservice and overservice. With a churn rate less than half the industry average, we maintain long-term relationships built on reliability and results. Our executive team brings decades of combined experience in technology and client management, ensuring solutions that align with both technical requirements and business objectives. We prioritize security through offerings like CyberWatch with $1M identity theft protection and cloud-powered antivirus, while maintaining transparency in our policies and service expectations.
Services
Managed IT Services
Cybersecurity Solutions
Network Management
Data Backup & Recovery
Identity Theft Protection
Emergency IT Support
Technology Consulting
Cloud Services
Computer Repair
Security Audits
Details
- Year established: 1998
Highlights and features
- 25 years of proven experience in IT services since 1998
- Nationwide presence serving clients in 26 states
- Churn rate less than half the industry average
- Featured in client testimonials from CPA and medical professionals
- US-based operations with guaranteed cloud-powered antivirus
What people say
Timely service
Professional approach
Cost-efficient solutions
Expertise demonstrated
Reliable execution
Services
Managed IT Services
Our managed IT services provide continuous monitoring and maintenance of business technology infrastructure. This proactive approach prevents issues before they occur while maintaining optimal system performance. Clients benefit from predictable costs, improved security, and dedicated support that allows them to focus on core business operations rather than technology management.
Cybersecurity Solutions
Comprehensive cybersecurity protection includes cloud-powered antivirus, dark web monitoring, and identity theft protection. Our solutions combine automated defenses with expert guidance to protect against evolving cyber threats. Each plan includes $1 million in identity theft protection and customized security protocols tailored to specific business needs and risk profiles.
Emergency IT Support
Critical technology issue resolution prioritizes business continuity with clear response guidelines. While commercial clients receive priority, we maintain transparent policies about service expectations during emergencies. Our approach focuses on preparedness rather than reactive fixes, with documented response protocols and contingency planning to minimize business disruption.
Data Backup & Recovery
Secure offsite backup solutions protect critical business information with automated redundancy systems. Our recovery processes ensure business continuity after data loss incidents through tested restoration procedures. Services include regular backup verification, encrypted storage, and rapid recovery options that meet varying business continuity requirements.
Technology Consulting
Expert guidance on technology selection and implementation aligns with business objectives. Services cover hardware/software recommendations, network architecture planning, and technology roadmap development. Our consultants combine technical expertise with business acumen to deliver solutions that optimize productivity while maintaining security and compliance standards.
People
Cheryl Philamalee
Partner, Accounts and Acquisitions
With extensive experience in accounting and operations management, Cheryl Philamalee has grown her role at MouseCalls Computer Service since 2012. She specializes in client account management and executive sales functions, helping triple the size of one company division within 16 months while maintaining strong client relationships.
Alan "Woody" Reeves
Founder/Chairman Emeritus
Alan Reeves founded MouseCalls Computer Service in 1998 and has built four technology companies over 25 years. With expertise in cybersecurity and technology strategy, he has worked with law enforcement on cybercrime cases and developed specialized security solutions that address gaps in the IT services market.
Questions
What IT services does MouseCalls Computer Service offer?
We provide managed IT services, cybersecurity solutions, data backup/recovery, technology consulting, and emergency support tailored to business needs.
Do you offer cybersecurity protection?
Yes, our CyberWatch service includes cloud antivirus, dark web monitoring, and $1M identity theft protection with all plans.
What areas do you serve?
We operate nationwide with clients in 26 states, providing both remote and on-site services based on client needs.
How do emergency services work?
Commercial clients receive priority during emergencies. While we aim for prompt response, technology issues often require diagnostic time similar to medical treatments.
What payment options are available?
We offer service plans with transparent pricing and accept standard payment methods for our IT services and support packages.
