Business Details
25 Years
experience
Emergency
services
Comprehensive IT Support Services in Wiregrass
Founded in 2001, Computer Doctor has established itself as a trusted provider of comprehensive IT solutions for businesses in the Wiregrass area. Our team of 7 experienced professionals delivers tailored technology support, combining decades of collective expertise with cutting-edge tools to address modern business challenges. We specialize in service contracts that cover complete IT infrastructure, from hardware maintenance and cybersecurity to web hosting and network optimization. Our Gold Service Contract guarantees equipment replacement every four years, ensuring clients maintain up-to-date technology.With after-hours support and proactive maintenance programs, we minimize downtime while maximizing operational efficiency. Our technicians hold diverse certifications and experience with systems ranging from IBM AS400 to modern cloud environments. We pride ourselves on personalized service, with direct access to lead technicians Keith Peterman and Candice Helms. Our approach combines technical excellence with strategic planning to help businesses leverage technology for growth and productivity.
Services
IT Support Contracts
Computer Repair
Web Hosting
Network Maintenance
Cybersecurity
Data Backup
Hardware Replacement
Phone Support
After-hours Service
Software Updates
Details
- Year established: 2001
Highlights and features
- Established in 2001 with 20+ years of combined technician experience
- Three tiered service plans to match business needs
- Guaranteed computer replacement every four years
- 24/7 after-hours support included in all contracts
- Proactive maintenance with monthly system checks
Services
Gold Service Plan
Our top-tier IT support contract provides unlimited phone assistance, daily off-site data backups, web hosting, and complete hardware replacement every four years. The plan includes Symantec antivirus protection, Microsoft Office licensing, and priority scheduling for all maintenance requests. Businesses benefit from guaranteed equipment upgrades and comprehensive system monitoring to prevent technical issues before they impact operations.
Silver Service Plan
This mid-tier solution offers essential IT services with time-based billing for on-site visits. Includes web hosting, email management, and daily remote backups while maintaining core system protections like antivirus updates and spyware removal. Customers receive one free maintenance hour per computer monthly with discounted rates for additional service time.
Bronze Service Plan
Entry-level IT maintenance covering critical system needs through time-ratio billing. Provides monthly spyware removal, registry maintenance, and antivirus protection with discounted hourly rates for additional repairs. Includes after-hours support and remote backup capabilities at a reduced scope compared to higher-tier plans.
Computer Repair
Comprehensive computer diagnostics and repair services for business systems. Our technicians handle component replacements, performance optimization, and compatibility upgrades. We maintain inventory of common parts and offer emergency repair services for critical system failures affecting business operations.
Network Maintenance
Ongoing network monitoring and optimization services for business environments. Includes LAN/WiFi performance tuning, security protocol updates, and connectivity troubleshooting. Our team implements proactive maintenance schedules to prevent downtime while ensuring secure data transmission across all networked devices.
People
Keith Peterman
Lead Field Technician / Network Administrator / PC Specialist
With 30+ years in computer technology, Keith oversees daily operations and contract customer needs. He specializes in network infrastructure and system optimization.
Candice Helms
Lead Field Technician / Network Analyst / PC Specialist / Web Designer
Candice brings 15+ years of experience in computer science and network analysis. She manages contract support and future technology planning for clients.
Mark Braddock
Field Technician / PC Specialist
Mark provides hands-on PC support and network maintenance with extensive experience in business technology environments.
Chris Parrish
Field Technician / PC Specialist
Chris offers 30 years of computer technology expertise, specializing in healthcare IT systems and medical software implementations.
Questions
What service areas do you cover?
We serve businesses in the Wiregrass area of Alabama.
What IT services are included in your contracts?
All plans include phone support, spyware removal, antivirus protection, and disk utilities. Higher tiers add web hosting, email services, and hardware replacement.
How often do you replace computer equipment?
Gold contract members receive new computers every four years through our equipment replacement program.
Do you offer after-hours support?
Yes, all service plans include no-charge after-hours support to minimize business downtime.
What payment options are available?
We offer monthly billing for all service contracts with one-year agreements required for Bronze and Silver plans.