Business Details
43 Years
experience
Emergency
services
Your Trusted IT Partner for Support and Repair Services
Since 1983, CTS Services has established itself as a trusted leader in IT support and computer repair services. As a woman-owned Massachusetts business with SOMWBA certification, we combine decades of technical expertise with factory-authorized partnerships to deliver comprehensive technology solutions. Our team of A+ certified technicians provides depot repair, on-site support, and remote monitoring services for all major hardware brands, backed by direct manufacturer technical support access. We specialize in extending technology lifecycles through component-level repairs while maintaining state-of-the-art test equipment and extensive parts inventory.With specialized divisions for managed IT services, printer support, and enterprise network security, we serve diverse industries including healthcare, finance, education, and government agencies across New England. Our commitment to continuous certification across Microsoft, HP, Apple, and other platforms ensures clients receive cutting-edge solutions from a partner consistently recognized in Massachusetts state procurement systems.
Services
Managed IT Services
Depot Repair
Printer Services
Remote IT Support
IT Consulting
Warranty Repairs
Network Security
Data Backup
Hardware Maintenance
Technical Staffing
Details
- Year established: 1983
Highlights and features
- 40+ years of IT service expertise since 1983
- Factory-authorized repair center for 26+ manufacturers
- 24/7 remote monitoring and emergency support available
- A+ certified technicians with manufacturer-specific training
- Free 28-point network evaluation with no obligations
Associations and certifications
- Microsoft Silver Partner
- HP Business Partner
- Apple Authorized Service Provider
- Juniper Partner
- VMWare Partner
What people say
Expert service
Prompt support
Knowledgeable team
Cost-effective solutions
Trusted partner
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance to prevent downtime. With 24/7 remote support, we handle security updates, patch management, and system optimization while your team focuses on core business operations. Clients benefit from predictable costs and access to enterprise-grade technology typically reserved for large organizations.
Depot Repair Services
Factory-authorized depot repairs for all major computer brands including component-level diagnostics and touchscreen monitor restoration. Our A+ certified technicians use manufacturer-specific tools to extend equipment lifecycles while maintaining warranty compliance. We offer regional pickup/delivery and nationwide shipping with real-time repair status tracking.
Printer Services
Comprehensive printer support covering maintenance, repairs, and supply management for business-critical printing equipment. We service all major brands including specialized industrial printers and point-of-sale devices. Our managed print services help control costs through usage analytics and optimized equipment placement strategies.
Remote IT Support
Secure remote monitoring identifies potential issues before they impact operations. Our technicians resolve 80% of problems remotely through real-time diagnostics, minimizing on-site visits. This service includes automated security updates, performance optimization, and immediate access to our support team through dedicated ticketing systems.
IT Consulting
Strategic IT consulting aligns technology investments with business goals. We assess existing infrastructure, recommend security improvements, and develop migration plans for cloud solutions or system upgrades. Our experts also provide vendor management and procurement guidance to maximize return on technology investments.
People
Michelle Carlow
President
Leading CTS Services since its founding, Michelle Carlow brings 40+ years of IT industry experience. She oversees strategic direction while maintaining the company's commitment to technical excellence and client-focused service delivery.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, network security, remote monitoring, data backup, and technical staffing tailored to small business needs with flexible pricing options.
Are you available for emergency IT repairs?
Yes, our 24/7 emergency services include rapid response for critical system failures and network outages across New England.
Do you service all computer hardware brands?
As a factory-authorized center for 26+ manufacturers, we repair all major brands including Dell, HP, Apple, Lenovo, and server equipment.
Can you help with printer maintenance contracts?
Yes, we offer comprehensive printer services including maintenance agreements, parts replacement, and managed print solutions for businesses of all sizes.
What certifications do your technicians hold?
Our team maintains A+ certification with specialized training from Microsoft, HP, Apple, and VMWare through our authorized partnership programs.
Do you work with Massachusetts state agencies?
Yes, we're listed on Massachusetts COMPASS procurement system with approved rates and serve through ITC contracts and MHEC agreements.
