Business Details
13 Years
experience
Professional TV & Computer Repair Services Knoxville
Founded in 2013 by former Circuit City professionals, Install Heroes delivers expert technology integration and repair services. Our mission stems from the belief that consumers should maximize their electronics investments without fear or frustration. We specialize in TV and home theater installations, PC repair, and remote technical support, combining fair pricing with personalized service. Our team brings extensive industry experience, including CompTIA-certified technicians with backgrounds in hardware/software diagnostics and customer relations. We prioritize transparent communication, using existing customer equipment to minimize costs while offering premium solutions when needed.Our remote support services enable real-time problem resolution, avoiding unnecessary downtime. With a focus on Knoxville and surrounding areas, we serve residential and small business clients through both in-home visits and virtual assistance. Customer testimonials highlight our professionalism, attention to detail, and commitment to resolving issues completely. We maintain partnerships with reputable third-party suppliers while guaranteeing our workmanship. Our service plans cater to diverse needs, from basic maintenance to premium 24/7 support for home offices and small businesses.
Services
TV Wall Mounting
Home Theater Setup
PC Repair
Remote Consolidation
Wire Concealment
Virus Removal
Data Backup
Network Installation
Remote Support
Speaker Installation
Details
- Year established: 2013
Highlights and features
- Certified technicians with 8+ years of industry experience
- Transparent pricing with no hidden fees
- Combines remote support with in-home service
- Uses customer-owned equipment to minimize costs
- Prioritizes complete problem resolution over temporary fixes
Associations and certifications
- CompTIA A+
What people say
Superior work
Very professional
Great job
Prompt service
Excellent communication
Services
TV Wall Mounting
Professional TV mounting services include wall and fireplace installations with wire management. Technicians connect video sources, consolidate remotes, and offer premium options with in-wall wiring. Services range from basic setups to custom installations with speaker integration.
Home Theater Setup
Comprehensive home theater solutions from basic component setup to premium custom installations. Includes surround sound configuration, speaker mounting, remote programming, and complete system integration with optional in-wall wiring for optimal aesthetics.
PC Repair
Full computer repair services covering hardware diagnostics, virus removal, data backup, and component upgrades. Offers on-site and remote support with certified technicians handling both individual and business network requirements.
Remote PC Support
Remote technical assistance for software issues, system optimization, and security enhancements. Provides real-time troubleshooting with flexible service plans including scheduled maintenance and priority support options.
Wire Concealment
Professional wire management solutions that hide cables within walls or through attic spaces. Includes HDMI cable installation and integration of existing components for clean, organized entertainment systems.
People
Adam Lee
Technician
CompTIA A+ certified technician with 10+ years customer service experience. Specializes in computer diagnostics, network installation, and home theater systems. Graduated from Fountainhead College of Technology in 2004 with Associates degree in Website Development.
Questions
What areas do you service?
We primarily serve Knoxville, Gatlinburg, and Sevierville, TN with both in-home visits and remote support options.
Do you offer remote computer support?
Yes, our Heroes On Demand service provides remote PC repair and maintenance with three service tiers available.
Are your technicians certified?
Our lead technician holds CompTIA A+ certification with 8+ years of professional experience in computer and electronics repair.
What payment methods do you accept?
We accept major credit cards and cash payments. Payment options may vary depending on service type and location.
Do you provide warranties?
We guarantee our workmanship and offer service credits for site surveys when proceeding with installations.
Can you use my existing equipment?
Yes, we prioritize using customer-owned components to reduce costs while recommending premium upgrades when necessary.
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