Business Details
27 Years
experience
Emergency
services
Your Trusted IT Partner in Wilmington, DE
TechSolutions has been delivering expert IT support to small and mid-sized businesses since 1999. Our team of professionals brings over 150 years of combined experience across seven critical IT disciplines, including cybersecurity, cloud services, and systems integration. With a 98% client retention rate, we pride ourselves on proactive problem prevention, 24/7 monitoring, and personalized service tailored to each client's unique needs. Our technicians follow hundreds of documented best practices and complete extensive annual training to maintain industry-leading standards.We serve diverse sectors such as legal, healthcare, and construction across Delaware and surrounding regions. Our partnerships with leading technology providers ensure clients receive enterprise-grade solutions at competitive prices. Through regular business review meetings and guaranteed response times, we help organizations maximize IT efficiency while minimizing operational stress. Our seven-point pledge emphasizes clear communication, cost transparency, and unwavering commitment to client success.
Services
Managed IT Services
Backup and Disaster Recovery
Co-Managed IT Services
Cybersecurity
IT Consulting
Details
- Year established: 1999
Highlights and features
- We offer 20+ years of proven IT expertise with 98% client retention
- Our team follows 100+ documented best practices for consistent quality
- We provide 24/7 network monitoring and rapid response support
- We partner with leading technology vendors for enterprise-grade solutions
- Our seven-point pledge guarantees clear communication and cost transparency
What people say
Helped me immediately
Quickly and resolving
Expeditious manner
Immediate help
98% retention rate
Services
Managed IT Services
Our PointCare Complete solution provides proactive IT management through 24/7 network monitoring and automated maintenance. This service prevents issues before they impact operations, ensures regular software updates during off-hours, and includes hardware/software procurement assistance. With guaranteed response times and 95% first-time issue resolution, we help businesses maintain optimal IT performance while focusing on core operations.
Cybersecurity
PointProtect offers comprehensive cybersecurity protection through breach detection, web filtering, and dark web monitoring. Our solution combines advanced threat detection software with employee training programs to create multi-layered defense strategies. We help organizations develop customized security policies, achieve compliance with industry regulations, and implement enterprise-grade antivirus protection to safeguard sensitive business data.
Backup and Disaster Recovery
Our backup solutions feature 24/7 monitoring and geo-redundant data centers for maximum security. Automated daily backups ensure business continuity, while rapid recovery tools minimize downtime during emergencies. This service includes customized disaster recovery planning and expert support to restore critical systems within hours rather than days, protecting businesses from catastrophic data loss.
Co-Managed IT Services
This service extends your internal IT team with certified professionals who handle routine maintenance and complex projects. We provide technical expertise for system upgrades, security implementations, and technology migrations while working within your existing infrastructure. Our team offers flexible support options that scale with business needs without requiring additional full-time staff.
IT Consulting
Our consultants help businesses optimize IT investments through strategic planning and technology assessments. Services include network design, hardware/software purchasing guidance, and cloud migration strategies. We provide expert recommendations on Microsoft 365 implementation, cybersecurity frameworks, and business continuity planning to align technology solutions with organizational goals.
People
Rick Monnig
President and Co-Founder
Rick leads TechSolutions' strategic direction with 20+ years of client experience. He oversees operations, mentors technicians, and collaborates with technology partners. Holding multiple industry certifications, he focuses on delivering practical IT solutions while balancing family time with his wife and children.
Rich Kenney
Vice-President and Co-founder
Rich provides business strategy guidance and IT investment recommendations. With technical certifications from Microsoft and CompTIA, he specializes in translating complex IT concepts into business terms. He leads staff education initiatives and enjoys mentoring while supporting NC State athletics and community scouting programs.
Questions
What IT services do you offer for small businesses?
We provide managed IT services, cybersecurity solutions, backup/disaster recovery, co-managed IT support, and technology consulting tailored to small and mid-sized businesses.
How do you ensure data security for clients?
Our cybersecurity solutions include breach detection, web filtering, dark web monitoring, and employee training programs to create comprehensive protection against modern threats.
What response time can I expect for IT issues?
We guarantee rapid response times with 95% of issues resolved on the first attempt through our 24/7 monitoring and help desk support services.
Do you work with businesses outside Delaware?
While based in Wilmington, we serve clients throughout Delaware Valley, including Pennsylvania, South Jersey, and Maryland regions.
How do you handle technology upgrades and maintenance?
Our proactive approach includes automated updates during off-hours, preventive maintenance checklists, and strategic technology recommendations to ensure systems remain current and efficient.
What makes your IT services different from competitors?
Our seven-point pledge guarantees clear communication, proactive problem prevention, and personalized service backed by 20+ years of experience and 98% client retention.
