At Swift Systems, we're dedicated to providing top-notch managed IT services to businesses in the MD/VA/DC area. As a trusted partner for over 50 growing businesses, we understand the importance of reliable and efficient IT systems. Our team of experts is committed to delivering personalized support, tailored to meet the unique needs of each organization.
Our Mission
Our mission is to serve organizations with IT systems they can count on. We achieve this by providing dedicated in-person support at a fixed monthly cost, following a proven process based on deep expertise, and always putting our clients' needs above industry preconceptions.
Our Services
We offer a comprehensive range of services designed to ensure the smooth operation of your IT systems. Our services include:
- Total Network Security: We leverage industry-best practices for security policies and regulatory compliance, selecting the best-in-class security products to minimize risk.
- 24/7 Service Desk Support: Our dedicated IT professionals are ready to help support your business at a moment's notice.
- Managed Compliance: We've created Compliance as a Service (CaaS) for businesses that fall under HIPAA regulations, ensuring compliance is a top priority.
- Backup & Disaster Recovery: Our engineering team specializes in the design and deployment of backup systems tailored to the unique needs of your business.
- Ransomware Protection: We provide resources for maximum ransomware protection, ensuring your business is protected from hackers.
- IT Systems Maintenance: Our Tier II and above IT professionals have the skills to provide the highest level of service, maintaining your company's network, computers, and files.
Our Values
At Swift Systems, we value:
- An Attitude of Service: We put our clients' needs above industry preconceptions, seeking to put them first.
- Honesty: We believe in clear communication, trustworthiness, and transparency in all our work.
- Teamwork: We value the professionals we employ and the character and technical expertise they bring, believing that individual commitments to excellence allow us to serve excellently together.
Our Story
Swift Systems started as an internet service provider in 1998, delivering quality Internet and hosting services to Frederick customers. By early 2000, we'd grown into a full-service IT company. In 2008, we narrowed our focus to managed IT services for medical, manufacturing, and professional services. Today, we work as a trusted partner for more than 50 growing businesses, providing on-site IT support at a fixed monthly price.
Overall Experience
The reviewers had a positive experience with the IT support company, with both authors giving a 5-star rating. The authors praised the company's staff for their efficiency, knowledge, and responsiveness.
Efficiency and Knowledge
According to Kristopher Swenson, the staff member, Alexis, is "super efficient and knowledgeable." This indicates that the company's staff are able to complete tasks quickly and effectively while also having the necessary expertise to handle various IT issues.
Ease of Work
Both authors mentioned that it was easy to work with the company. Kristopher Swenson specifically mentioned that Alexis was "patient, " implying that the staff member was willing to take the time to understand the customer's needs and provide clear explanations.
Response Time
Brian praised the company's response time, stating that the 4-hour, every other week onsite support model worked well for his company. This suggests that the company is able to address IT issues promptly and effectively.
