Your Electronic Second Family
At Manassas Computer Repair, we pride ourselves on being one of the most reputable and reliable computer repair services in the region. With over 20 years of combined experience, our team of certified technicians is dedicated to providing top-notch services to individuals and businesses alike.
Our Team
Our team is led by Ken Campbell, a graduate of TESST Electronics and Computer Institute, and a highly certified and trained expert in the field of computer repair. Ken has extensive knowledge and expertise in computer repair, upgrades, and custom builds. He is joined by Cameron Isaacson, Head Tech/Shop Manager, who is pursuing a degree in IT and has been part of the MCR team since he began interning at the age of 16.
Our Services
At Manassas Computer Repair, we offer a wide range of services to meet the needs of our customers. Some of our most popular services include:
- Computer Upgrades: Our team can upgrade your PC to ensure it runs faster and more efficiently. We can upgrade your video card, install a bigger and faster hard drive, and add case fans or water cooling for optimal performance.
- Mobile and Tablet Repair: We repair cell phones, tablets, and laptops with defective screens, loud speakers, and charging ports. We can also replace batteries and repair charging ports.
- Laptop Repair: Whether you own a MacBook or a Dell, our expert technicians can repair any brand or make of laptop. We can fix defective power supplies, hard drives, and more.
- Data Recovery: We understand the importance of data recovery and can recover lost data from your computer, phone, or tablet.
- Custom Pc Builds: Our team can build custom PCs tailored to your specific needs and budget. We can upgrade your existing PC or build a brand-new system from scratch.
Our Expertise
Our team of certified technicians has extensive experience in a wide range of areas, including:
- Virus removal and malware removal
- Data recovery and recovery software
- Custom PC builds and upgrades
- Laptop repair and maintenance
- Mobile and tablet repair
- On-site repair and remote computer repair services
Why Choose Us?
At Manassas Computer Repair, we pride ourselves on providing excellent customer service, prompt response times, and a wide range of services to meet the needs of our customers. Our team is dedicated to providing the highest level of expertise and professionalism to ensure your satisfaction and peace of mind.
Get in Touch
Contact us today to schedule an appointment or ask any questions you may have about our services. We are located at 8126 Sudley Rd, Manassas, VA 20109, and can be reached at 703-367-8709. We are open Monday through Friday from 10am to 7pm and Saturday from 10am to 5pm. We look forward to serving you!
Several reviewers have expressed their disappointment with Ken's repair services, citing poor communication and unreliable repair work. According to one customer, Ken provided false information about the status of their repair, constantly citing wait times for parts without providing any updates on the actual repair process. When the customer called to inquire about their repair, they were told that Ken had attempted to fix the issue, but ultimately, the laptop remained unusable.
Another customer experienced similar issues, including poor communication and a lack of transparency about the repair process. They were quoted a price for the repair, but when they went to pay, they were told that the price had changed. The customer also expressed frustration with the lack of customer-specific information on their invoice and the condescending attitude exhibited by the employee.
Unreliable Repair and Lack of Accountability
Reviewers have also expressed frustration with Ken's repair services due to the lack of accountability and reliability. One customer returned their laptop after it was deemed irreparable, only to find that it remained unusable. Another customer experienced issues with Google's G-Mail service after their repair, including difficulties with attaching files and documents.
Unprofessional Behavior and False Information
Several reviewers have accused Ken's employees of providing false information and exhibiting unprofessional behavior. One customer was told by Ken that he had attempted to fix the issue, but a later conversation revealed that no actual attempts had been made. Another customer was met with condescension and arrogance when asking a simple question about G-Mail's attachment symbol.
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