Business Details
45 Years
experience
Your Trusted Computer Repair Experts in Pleasanton
Founded in 1981, Serviceware has built a legacy of excellence in computer repair services. Our journey began in a San Jose garage and evolved into one of the Bay Area's most trusted factory-authorized repair providers. With over four decades of experience, we specialize in Apple and Lenovo Think product repairs, serving startups, Fortune 500 companies, and individual customers. Our team of factory-trained technicians maintains an average of 10 years' hands-on experience while staying current with manufacturer certifications. We guarantee all repairs to meet factory standards with a minimum 90-day warranty on parts and labor.As a family-owned business across three generations, we prioritize personal relationships and community service. Our commitment to quality has earned us recognition as one of the oldest authorized repair providers in the region. We offer flexible service options including onsite, depot, walk-in, and same-day pickup/delivery. Our success stems from maintaining technical expertise while preserving the personal touch that built our reputation. Every repair reflects our core values of integrity, technical excellence, and customer satisfaction.
Services
Apple Product Repair
Lenovo Think Repair
Onsite Service
Depot Repair
Walk-In Repairs
Pickup & Delivery
Warranty Repairs
Non-Warranty Repairs
Factory Authorized Repairs
Business Computer Repairs
Details
- Year established: 1981
Highlights and features
- 40+ years of computer repair expertise
- Factory-trained technicians with 10+ years average experience
- Free Bay Area pickup/delivery for warranty repairs
- 90-day minimum warranty on all repairs
- Family-owned business with generational continuity
Associations and certifications
- Apple Authorized Service Provider
- Lenovo Think Certified Repair
Services
Apple Product Repair
Factory-authorized Apple device repairs performed by certified technicians using genuine parts. Covers iPhones, iPads, MacBooks, and desktop computers with warranty and out-of-warranty options. Includes diagnostic testing and data preservation services.
Lenovo Think Repair
Specialized repair services for Lenovo ThinkPad and ThinkCentre products. Factory-certified technicians address hardware failures, screen replacements, and component upgrades for business-class computing equipment with minimal downtime.
Onsite Service
Professional repair services conducted at client locations for businesses with multiple devices. Available for qualified companies with regular repair volume, eliminating equipment transportation requirements while maintaining warranty compliance.
Depot Repair
Comprehensive hardware repairs performed at our facility using specialized equipment. Includes free Bay Area pickup/delivery for warranty repairs, with tracking updates throughout the service process.
Walk-In Repairs
Immediate repair services for local customers at our Pleasanton location. Technicians provide on-the-spot diagnostics and repairs for minor issues, with most services completed within two hours.
People
Justin Carvacho
President
Third-generation owner with over 15 years in computer repair. Joined business during high school, transitioning full-time after graduation. Focuses on maintaining technical excellence while expanding service offerings.
Jenn Carvacho
Customer Support/Office Manager
Integral to customer relations and business operations. Manages service coordination and client communications while maintaining the family business's personal service approach.
Travis Newcomb
Senior Technician
Experienced repair specialist with 8+ years at Serviceware. Specializes in complex hardware diagnostics and repairs, maintaining current manufacturer certifications for both Apple and Lenovo platforms.
Questions
What computer brands do you repair?
We specialize in Apple products and Lenovo Think branded computers, providing both warranty and non-warranty repairs through factory-authorized processes.
Do you offer onsite repair services?
Yes, we provide onsite repair for businesses. Companies with frequent warranty repairs may qualify for free onsite technician services.
What warranty do repairs include?
All repairs carry a minimum 90-day warranty covering both parts and labor, meeting or exceeding manufacturer standards.
How do you handle business computer repairs?
We serve over 300 corporate clients with depot, onsite, and emergency repair options, offering pickup/delivery services for Bay Area businesses.
Are your technicians certified?
Our technicians maintain current manufacturer certifications and receive ongoing training, with an average of 10 years' hands-on repair experience.
