Business Details
50+ Years
experience
Emergency
services
Your Complete Technology Solutions Provider
Founded in 1959 by Charles Hilyard, our company has evolved from a traditional office equipment provider to a comprehensive technology solutions partner. We specialize in delivering cutting-edge IT services, unified communications, and managed print solutions while maintaining our founding principles of integrity and customer-centric service. With over six decades of experience, we combine generational expertise with continuous technological innovation to serve businesses across Delaware, Pennsylvania, and Maryland.Our team of factory-trained technicians provides 24/7 network monitoring, rapid response IT support, and customized service plans tailored to each client's unique needs. As a family-owned business, we remain deeply committed to community involvement and maintaining the highest standards of professional accountability.
Services
IT Network Services
VoIP Phone Solutions
Managed Print Services
Cloud Backup & Recovery
Document Management
Production Printing Equipment
Interactive Whiteboards
Unified Communications
Details
- Year established: 1959
Highlights and features
- We offer 65+ years of continuous family-owned operation with technical expertise since 1959
- Our factory-trained technicians provide 24/7 network monitoring and rapid response support
- We maintain manufacturer certifications for Sharp, Canon, Xerox, and Intermedia products
- We provide customized service plans including full maintenance and time-and-materials options
- Our local ownership ensures direct accountability and community investment
What people say
Award-winning service team
24/7 network monitoring
Customized service plans
Factory-trained technicians
Community involvement
Services
IT Network Services
Our IT network services provide comprehensive infrastructure management for businesses in Wilmington and surrounding areas. We offer 24/7 monitoring, rapid response support, and proactive maintenance to ensure maximum uptime. Our certified technicians implement security protocols, perform regular system updates, and provide disaster recovery solutions to protect your business operations.
VoIP Phone Solutions
Our VoIP phone solutions integrate voice, video, and messaging into a single platform for enhanced business communication. The system includes cloud-based calling, mobile integration, and collaboration tools that improve workplace connectivity. We implement Intermedia's award-winning UCaaS platform to reduce communication costs while increasing operational flexibility.
Managed Print Services
Our managed print services optimize document workflows and reduce operational costs for businesses. We monitor supply levels, maintain equipment, and implement efficiency improvements across your print fleet. The Auto Supply Fulfillment program ensures continuous operation while detailed usage reports help identify cost-saving opportunities.
Cloud Backup & Recovery
Our cloud backup and disaster recovery solutions protect critical business data with secure offsite storage. The service includes automated encryption, regular system replication, and rapid data restoration in case of emergencies. Climate-controlled data centers with advanced security features ensure your information remains accessible and protected at all times.
Production Printing Equipment
We provide high-volume production printing equipment from industry leaders like Sharp, Canon, and Xerox. Our solutions include multifunction systems, wide-format printers, and document management software. The equipment is supported by comprehensive service plans and technical expertise to maintain optimal performance for demanding print environments.
People
Charles Hilyard
Founder
Established the company in 1959 with a commitment to integrity and customer service. Built the foundation for technological innovation that continues through three generations of family ownership.
Robert Hilyard
President
Took leadership in 1992 and expanded services to include cutting-edge IT solutions. Directed the company's evolution into a comprehensive technology solutions provider while maintaining core family values.
Questions
What technology brands do you support?
We support major technology brands including Sharp, Canon, Xerox, KIP, MBM, and Intermedia for unified communications solutions.
Do you serve businesses outside Wilmington?
We serve businesses throughout Delaware, Southeastern Pennsylvania, Maryland Eastern Shore, and are expanding into Southern New Jersey.
What IT services do you offer?
Our IT services include managed network monitoring, cloud backup, disaster recovery, VoIP phone systems, and Microsoft 365 solutions.
Are you a family-owned business?
Yes, we've been family-owned since 1959 and remain committed to personal service and community values.
What service plans are available?
We offer full maintenance plans, time-and-materials plans, and customized solutions to meet specific business requirements and budgets.
How do you handle printer supplies?
Our Auto Supply Fulfillment program remotely monitors supply levels and automatically delivers replacements before you run out.
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