Business Details
Emergency
services
Trusted Dental IT Support & Cybersecurity Solutions
Medix Dental has specialized in dental technology solutions for over two decades, serving as an extended IT partner for dental practices nationwide. Our team of experts develops customized technology roadmaps, provides 24/7 support, and implements proactive cybersecurity measures tailored to individual practice needs. With experience working alongside 1000+ dental professionals, we combine industry-specific knowledge with cutting-edge tools to ensure seamless operations, data protection, and HIPAA compliance.Our dedicated advisors function as virtual CTOs, while our service desk team resolves issues promptly to minimize downtime. Backed by partnerships with leading dental software and hardware providers, we deliver scalable solutions that evolve with advancing technology trends in dentistry.
Services
IT Support
Cybersecurity Assessments
Technology Integration
Data Protection
Phone Solutions
HIPAA Compliance
Technology Roadmap
Vendor Mitigation
Staff Training
Cloud Backup
Highlights and features
- 20+ years of exclusive dental IT expertise with 1000+ practice partnerships
- Dedicated advisors function as virtual CTOs for personalized technology planning
- 24/7 proactive cybersecurity monitoring and rapid response support
- Customized technology roadmaps updated twice yearly for strategic planning
- Nationwide service with HIPAA-compliant data protection and vendor neutrality
What people say
Quick to respond
Proactive cybersecurity
Exceptional service
Second to none
Highly recommend
Services
IT Support
Our dental-specific IT support combines rapid response times with proactive system monitoring to minimize practice downtime. Certified technicians provide 24/7 assistance with hardware, software, and network issues while maintaining HIPAA compliance. Custom technology roadmaps ensure long-term infrastructure planning.
Cybersecurity Assessments
Comprehensive cybersecurity evaluations identify vulnerabilities in dental practice IT systems through automated scans and manual reviews. We address encryption gaps, update security protocols, and implement endpoint protection to prevent data breaches while ensuring HIPAA compliance for patient data protection.
Technology Integration
Specialized integration services connect dental hardware and software systems for seamless operations. We support major practice management platforms and imaging equipment while providing ongoing maintenance to optimize workflow efficiency and reduce technical disruptions in clinical environments.
Data Protection
Multi-layered data protection strategies combine secure cloud backups with on-premises solutions. Our approach includes firewall optimization, regular security updates, and encrypted data storage to safeguard patient information against cyber threats while maintaining continuous system availability.
Phone Solutions
Cloud-based communication systems offer secure patient messaging, emergency call routing, and HIPAA-compliant documentation. Integrated phone solutions reduce costs through unlimited calling plans while providing analytics tools to improve practice communication efficiency and patient engagement.
People
Tom Terronez
Chief Executive Officer
Founder of Medix Dental and Terrostar Interactive Media, Tom brings 20+ years of dental IT expertise. He focuses on cybersecurity education, executive leadership development, and community engagement while maintaining active roles in dental technology innovation.
Chris Jess
Chief Operating Officer
As Medix Dental's technology strategist, Chris oversees system implementation and client experience improvements. He specializes in emerging dental technologies and manages team operations from the company's Le Claire, Iowa office with a focus on client satisfaction.
Eric Jess
Chief Development Officer
Co-owner and development leader Eric Jess manages the Des Moines office while driving service expansion initiatives. With a finance background and dental IT specialization, he focuses on client relationship development and technology roadmap optimization for growing practices.
Questions
What dental IT services do you specialize in?
We provide comprehensive dental IT solutions including 24/7 technical support, cybersecurity assessments, technology integration, HIPAA compliance, and customized technology roadmaps tailored specifically for dental practices.
How do you handle dental cybersecurity threats?
Our proactive approach combines automated threat detection with manual security reviews to identify vulnerabilities, implement encryption protocols, and maintain continuous protection against emerging cyber threats targeting dental practices.
Are your services available nationwide?
Yes, we serve dental practices across all 50 states with remote support capabilities and local office partnerships to ensure timely assistance for practices of all sizes.
How do you help with HIPAA compliance?
We provide comprehensive HIPAA IT compliance assistance including security assessments, data encryption, audit trails, and documentation management to protect patient information and maintain regulatory compliance.
What response time can I expect for IT issues?
Our 24/7 support team typically responds to critical issues within minutes, with average resolution times showing 26% improvement compared to industry standards for dental IT service providers.
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