Polestar Computers

Polestar Computers has been serving Lake County and the surrounding areas with reliable and professional computer services since 1995. We pride ourselves on offering a comprehensive range of solutions for both residential and commercial clients, from individual computer purchases to full office network setups. Our commitment to customer satisfaction has made us a trusted source for all computing needs in the community.

Product Selection

Our extensive agreement with a national distributor allows us to offer a wide variety of products from leading manufacturers. Our inventory includes PCs, laptops, components, peripherals, software, printers, scanners, and all other computer-related supplies. Every product comes backed by the manufacturer's warranty, providing you with peace of mind and protection.

As a Dell Value Added Reseller, we are proud to offer Dell products and solutions, known for their reliability and performance. We are also authorized dealers for an impressive array of other brands, including 3COM, APC, Compaq/Hewlett Packard, Cisco/Linksys, IBM, Intel, Microsoft, Palm, Olympus, Samsung, Seagate, Sony, Toshiba, Western Digital, and many more. Should you require a specific item not readily available in our store, we have the ability to special order almost any hardware, software, or computer-related product to meet your unique needs.

Technical Expertise and Support

Polestar Computers goes beyond simply selling products. We are dedicated to helping you evaluate your computer needs and finding the right solution for your situation. Whether it's selecting your first personal computer, setting up a home office network, or managing a large office network, our team of experts is here to guide you every step of the way.

We provide in-house computer and peripheral repair and maintenance services for a wide range of devices, including PCs, laptops, Macs, printers, and more. Our technicians are highly skilled and experienced, equipped to diagnose and resolve a variety of technical issues. In addition to our repair services, we offer one-on-one instruction by appointment, providing personalized support to help you master your computer and technology.

For situations requiring specialized expertise or exceeding in-house capabilities, Polestar Computers can provide the necessary support to get you back on track quickly. Our technical background and access to the latest product information allow us to review your needs, address your unique problems, and identify the most effective solutions available.

On-Site Support

We believe in making technology accessible and convenient for our clients. That's why we offer on-site support services for both residential and commercial customers. Whether you need help setting up your home office network, troubleshooting printer issues, or requiring technical assistance with your business computing systems, we'll come to your location and provide expert support.

Our on-site services are available on a contract basis, allowing local businesses to supplement their in-house IT solutions with our skilled technicians and expertise.

Return Policy & Warranty

At Polestar Computers, we stand behind the quality of our products and services. All products come with the manufacturer's warranty, providing you with comprehensive protection. Opened hardware or software is not returnable unless defective. If a product you purchased proves to be defective, please return it within 15 days of purchase for a replacement. We will strive to provide you with a replacement from our in-stock inventory or as soon as the item becomes available from the supplier. For returns exceeding 15 days, we will gladly assist you in navigating the manufacturer's warranty process.

For defective products, please ensure they are returned in their original packaging with all components, including the original box, software, drivers, cables, manuals, and any other accessories.

We offer a 30-day warranty on all repair and maintenance work performed by our technicians. If any defect arises within this warranty period, we will replace any defective hardware with the same or equivalent component at no additional cost.

Payment and Rates

Payment for our services is required at the time of service unless prior credit arrangements have been established. We accept Visa, Discover, MasterCard, and American Express.

Our on-site labor rates are as follows:

• Minimum charge: $50.00
• Shop rate: $70.00 per hour
• Field rate: $90.00 per hour
• Minimum 1-hour point-to-point travel time applies to on-site services.

Training rates are:

• Shop rate: $50.00 per hour
• Field rate: $90.00 per hour
• Minimum 1-hour point-to-point travel time applies to on-site training.