Business Details
47 Years
experience
Emergency
services
Trusted IT Partner for Healthcare & Enterprise Solutions
Since 1979, EDCi has been a trusted partner in delivering innovative IT solutions tailored to healthcare and enterprise needs. With 45+ years of experience, our team of 75+ engineers and architects specializes in Microsoft technologies, cybersecurity, cloud solutions, and healthcare contact center integration. We prioritize continuous improvement, evidenced by our 90% customer retention rate and award-winning innovations.Our expertise in EHRConnect and Microsoft 365 empowers organizations to streamline workflows, enhance patient engagement, and achieve measurable ROI. Backed by 24/7 support and a commitment to data-driven decision-making, we bridge technology gaps to drive operational efficiency and long-term partnerships grounded in trust.
Services
EHRConnect Integration
Microsoft 365 Solutions
Cybersecurity Services
Cloud Migration
Contact Center Optimization
Data Governance
Mergers & Acquisitions IT Support
Continuous Improvement Consulting
Network Security
Power BI Implementation
Details
- Year established: 1979
Highlights and features
- 45+ years of experience in healthcare IT innovation
- 75+ certified engineers and solutions architects
- 90% customer retention rate through proven results
- Award-winning EHRConnect integration platform
- 24/7 support with rapid incident resolution
Services
EHRConnect Integration
Our EHRConnect platform bridges Epic Systems with Genesys Cloud Contact Center, enabling real-time patient data access for improved care coordination. This solution automates appointment scheduling, reduces manual data entry, and enhances patient satisfaction through intelligent call routing. Healthcare providers benefit from streamlined workflows that reduce average handle time by 50% while maintaining HIPAA compliance.
Microsoft 365 Solutions
We optimize Microsoft 365 environments through Power Automate implementation, Copilot integration, and licensing optimization. Our consultants help organizations maximize productivity while reducing operational costs through customized automation workflows and security policy implementation. Clients see improved collaboration and 30% faster task completion through our tailored Microsoft ecosystem solutions.
Cybersecurity Services
Our cybersecurity team provides risk assessments, IAM implementation, and continuous threat monitoring for healthcare and enterprise clients. We combine Microsoft Purview compliance tools with custom security frameworks to protect sensitive data across hybrid environments. Clients benefit from reduced breach risks and achieve 100% audit compliance through our proactive security management approach.
Continuous Improvement
This subscription-based service combines monitoring, consulting, and implementation to optimize IT operations. Our model reduces abandon rates by 72% through workflow automation and data-driven decision-making. Clients receive monthly ROI evaluations and 24/7 access to engineers for ongoing system enhancements without separate project scoping requirements.
Cloud Migration
We deliver end-to-end cloud transformation services including vendor selection, data migration, and environment optimization. Our engineers specialize in Azure and AWS implementations that reduce infrastructure costs by 40% while improving system scalability. Healthcare clients benefit from HIPAA-compliant cloud architectures that maintain data integrity during and after migration processes.
People
Julie Rohloff
Digital Transformation Consultant
Julie Rohloff specializes in healthcare IT transformation with a focus on contact center optimization. She has helped numerous healthcare providers implement EDCi's Continuous Improvement model to streamline patient workflows and reduce operational costs through technology integration.
Questions
What is EDCi's specialty in healthcare IT?
EDCi specializes in healthcare contact center integration through our EHRConnect platform, which seamlessly links Epic Systems with Genesys Cloud for improved patient engagement and workflow automation.
Do you offer Microsoft 365 consulting services?
Yes, we provide Microsoft 365 optimization including Power Automate implementation, Copilot integration, and licensing strategy to maximize productivity and ROI for enterprise clients.
How does EDCi handle cybersecurity?
Our cybersecurity solutions combine threat detection, IAM implementation, and compliance management to protect healthcare data while maintaining operational efficiency across hybrid environments.
What support options are available?
We offer 24/7 technical support, proactive monitoring, and rapid incident resolution through our Network Operations Center, with dedicated engineers for complex enterprise environments.
Can EDCi assist with cloud migration?
Yes, we provide end-to-end cloud strategy development, vendor selection, and implementation services with expertise in Azure, AWS, and hybrid cloud architectures tailored to healthcare compliance needs.
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