Business Details
30 Years
experience
Emergency
services
Comprehensive IT Management Solutions
Founded in 1996, Integrated Technical Solutions has established itself as a trusted IT consulting and support firm serving businesses across Chicagoland and nationwide. With over 35 years of combined experience among our team members, we specialize in transforming traditional IT support models through proactive, cost-effective solutions. Our approach eliminates the conventional 'break-fix' paradigm by aligning our success with our clients' operational continuity. We provide comprehensive IT management through our ITS TeamCare program, offering 24/7 monitoring, unlimited end-user support, and enterprise-level infrastructure at predictable monthly costs. Our expertise spans network design, cybersecurity implementation, VoIP phone systems, and business-class web hosting with 99.9% uptime guarantees.We maintain physical infrastructure in Naperville, Illinois, while supporting clients remotely across multiple states and international locations. Our low staff turnover ensures consistent service delivery from professionals who understand both technical requirements and business operations. We offer risk-free engagement through 60-day money-back guarantees and no long-term contracts. Our portfolio includes successful implementations for over 500 clients, from small businesses to mid-sized enterprises requiring advanced IT solutions. We combine technical excellence with personalized service to deliver measurable improvements in system reliability and operational efficiency.
Services
IT Consulting
Web Hosting
VoIP Solutions
Cybersecurity
Network Monitoring
Data Backup
Phone Systems
Malware Removal
Domain Registration
Server Maintenance
Details
- Year established: 1996
Highlights and features
- We offer 24/7 proactive system monitoring with immediate issue resolution
- Our Platinum plan includes enterprise-level IT management at fixed monthly costs
- We provide risk-free service with 60-day money-back guarantees
- Our team maintains 35+ years of combined IT consulting experience
- We guarantee 99.9% uptime for all web hosting solutions
What people say
Immediate attention to problems
Highly experienced staff
Peace of mind with monitoring
Cost-effective solutions
Expert technical support
Services
ITS TeamCare Program
Our ITS TeamCare program provides comprehensive IT management through fixed-cost monthly plans. This service includes 24/7 network monitoring, unlimited end-user support, and proactive system maintenance. Clients benefit from predictable expenses and enterprise-level infrastructure without long-term commitments. The program features rapid response times and includes hardware/software updates, security patches, and business continuity planning.
Web Hosting Solutions
We offer enterprise-grade web hosting with 99.9% uptime guarantees and multiple infrastructure options. Our hosting platform includes daily backups, secure FTP access, and support for Linux/Windows environments. Clients receive email management tools, SSL certificate integration, and database support. The service includes a 30-day money-back guarantee and automatic renewal options for domain registrations.
VoIP Phone Systems
Our VoIP solutions transform business communications with cloud-based phone systems. This service includes CRM integration, remote worker connectivity, and cost-effective calling plans. We provide system design, installation, and ongoing maintenance for both new deployments and legacy system upgrades. The solution supports branch office integration and includes free phone bill evaluations.
Cybersecurity Services
We deliver comprehensive security solutions including malware prevention, spam filtering, and network intrusion protection. Our services feature multi-factor authentication, regular security updates, and virus removal. The program includes email security with RBL scanning and proactive monitoring for unauthorized access attempts. Clients receive ongoing support for maintaining compliance with industry standards.
Data Backup Solutions
Our backup services ensure business continuity with automated daily backups and off-site storage. The system provides rapid data recovery for critical business operations. We offer both cloud-based and physical backup options with guaranteed restoration times. The service includes emergency loaner equipment and integration with existing IT infrastructure.
People
Amy Kasmar
Experienced IT professional with extensive knowledge in business network solutions and technical support.
Simon Silva Jr.
Skilled technician specializing in system maintenance and enterprise IT infrastructure management.
John Yates
Certified IT specialist with expertise in network security and business continuity planning.
Steve Yates
Technical expert focused on VoIP implementations and integrated business communication solutions.
Questions
What geographic areas do you serve?
We serve businesses in Chicagoland, including Naperville, DuPage, Kane, and Cook Counties, with remote support available nationwide and internationally.
Do you offer 24/7 IT support?
Yes, our ITS TeamCare program includes 24/7 system monitoring and emergency support with after-hours service options.
What hosting uptime guarantees do you provide?
We guarantee 99.9% uptime for all web hosting solutions with daily backups and off-site data storage.
Can you help with existing network infrastructure?
Yes, we provide both complete IT management and supplemental support for existing in-house IT departments.
What security measures do you implement?
Our security services include multi-factor authentication, malware prevention, spam filtering, and network intrusion protection.
Do you offer trial periods for IT services?
We provide a 60-day money-back guarantee with no long-term contracts required for our ITS TeamCare program.
