Transform Your Organization for Success with Our Expert IT Services
Pixels PC was founded by Matt and Ryan Petersen in 2007, with the goal of providing dedicated support to our customers and ensuring their complete satisfaction with our services. With over 20 years of experience in providing high-quality and professional services, our team of certified technicians is committed to delivering excellent levels of service and helpful, friendly support.
As a family-owned business, we understand the importance of building strong relationships with our customers and prioritizing their needs above all else. That's why we're dedicated to providing a quick turnaround on repairs, so you can get back to using your devices quickly and efficiently. Most retailers take several weeks to repair your computer equipment, which means you'll be without your device for an extended period of time. At Pixels PC, we know that every minute counts, which is why we strive to complete repairs within a shorter timeframe.
Who We Are
Pixels PC is a U.S.-based computer repair service center that offers a wide range of services to meet the needs of our customers. Our team of certified technicians is trained in all aspects of computer and electronics repair, from hardware and software to data recovery and more. We specialize in repairing major brand names of PCs, laptops, smartphones, tablets, flash drives, and gaming consoles. We also offer additional services such as security camera installation, wireless network setup, cable runs, web design, 3D home design, data recovery, and much more.
Our team is committed to staying up-to-date with the latest technology and advancements in the industry, ensuring that our customers receive the best possible service and support. Whether you're new to computers, returning for a review, or looking to gain more skills, we have certified technicians who can train and help you learn anything you need.
Why Choose Us
At Pixels PC, we pride ourselves on providing a quick turnaround on repairs, along with excellent levels of service and helpful, friendly support. Whether you need assistance with computer basics, advanced computing, word processing software, or 3D graphic design, our certified technicians are here to help. We provide a one-on-one training session to ensure that you're comfortable and confident using your devices.
Services
We offer a wide range of services, including:
- Computer Repair: Our certified technicians can repair all computer problems, from cracked screens to viruses.
- Mobile Repair: We repair all brands of mobile phones, replacing cracked screens, batteries, charging ports, and more.
- Computer Sales: We sell Dell, HP, IBM, and Apple products, as well as refurbished computers.
- Malware Removal: If your computer is infected with malware or viruses, our technicians can help clean it up and prevent future attacks.
- Web & Logo Design: We can design or upgrade your website and logo to make it mobile-friendly and responsive.
- 3D Home Design: Building a new home or business? We can design your ideas in photo-realistic 3D.
- Smart Home: Make your house a smart home with our installation of smart locks, thermostats, lights, and more.
- Memorable DVD's: Bring your old memories back to life by converting your old media to DVD and digital media.
- Security Camera: We can install security cameras so you can watch from anywhere on your mobile phone.
- Cloud Storage: Need to backup your important data? We can store your data on secure servers.
- Data Recovery: HDD crash? Lose all your important data? Our technicians can help recover your data.
Find Us
Pixels PC is located at:
2535 Mt. Pleasant Street, Ste. 100, East Burlington, IA 52601
Phone: (319) 754-0912
Hours of Operation:
Monday - Friday: 9am - 5pm
Saturday: 10am - 2pm
Contact Us
We're committed to providing exceptional service and support to our customers. If you have any questions or concerns, please don't hesitate to get in touch.
Quality of Service
The quality of service at Pixels PC is a mixed bag. Some customers have reported excellent experiences, while others have been disappointed. Mike Park, Sniperwolf, and Christian Phipps all gave the shop 5-star ratings, praising their helpfulness, efficiency, and reasonable prices. They also appreciated the shop's honesty and transparency. On the other hand, Learning Tree, Dade Lundgren, and Sameah Minner gave negative reviews, citing poor communication, lack of resolution, and unmet expectations.
Communication
Communication appears to be an area of concern for some customers. Learning Tree felt that the shop did not communicate effectively about the expected outcome of their repair, while Sameah Minner was dissatisfied with the shop's inability to communicate with her about the issues with her phone. In contrast, Mike Park and Christian Phipps praised the shop's clear communication about the repair process and expected timeframe.
Effectiveness of Repairs
Some customers have reported issues with the effectiveness of repairs. Dade Lundgren's computer was still broken after spending over $500 and over a month of time at the shop. Sameah Minner's phone had a lingering issue after repair. However, many other customers reported satisfactory results with their repairs, including Mike Park, Sniperwolf, and Tim Johnston.
Honesty and Transparency
The shop's honesty and transparency are also noteworthy. Mike Park and Christian Phipps appreciated the shop's honesty when diagnosing issues and recommending repairs. Mike Smith was grateful for the shop's honesty about their diagnosis, which differed from the competitor's assessment.
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